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John G.

Odessa, FL

10/19/2021

Category: Sales

Service department does not return calls

I bought a new Genesis GV70. Three weeks later with less than 300 miles on it, it wouldn't start. Once the service department got it, it went into a black hole. My wife called five different times, and it went to voice mail. They never returned a single call. When we drove there and demanded to know what is going on, we were told the electronics "melted" and the main wiring harness needed to be replaced. After the car had been in the shop for over a week without being repaired, we talked to the assistant general manager about getting our money back. He said, "Good luck with that."

JULIAN M. from Courtesy Genesis responded on 10/19/2021 09:15 AM

Hello John,

My name is Julian I am one of the managers over at Courtesy Genesis of Tampa I saw that you didnt have a 5 star car purchase experience and a I do apologize please call me at 813-481-8085 thanks