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Civali's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,285 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care. We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care.

Categories
Fix Auto, Oil Change, Domestic Auto Repair
Contact
(203) 634-3117

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
100 Research Pkwy Meriden, CT 06450-7143
Civali's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,285 Reviews)

FC
FELICIA C.
Meriden, CT
Ford E-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Best repair experience i ever had
Took my vehicle to a different garage that was also highly rated, and they told me I needed a new engine, but that they couldn't do the work. I then brought it to Civali's and they determined that my engine is running strong, and that 2 failing ignition coils were the culprit. They also took the time to investigate a few other issues, and are careful and thorough with their assessment. They are reasonable, communicate well, and saved me thousands of dollars. Don't bring your vehicle anywhere else!

PG
PATRICIA G.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Oil change and battery replacement
Service is excellent
John and Tara F. from Civali's Auto Service responded on 08/04/2025 11:24 AM

We appreciate your recognition of our service excellence. It's always satisfying to know that our efforts are hitting the mark. Have a great day and thank you for your positive review!


CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Appreciate Their Attention to Detail
I was recommended to Civali's by multiple co-workers after having a bad experience at another shop. They kept my car for two days in the beginning because they wanted to be absolutely sure what the problem was. They shopped around for the best deal on the part I needed. Repair was quick & easy. They even gave me a ride to work when I needed one. I was asked to come back in 3-4 weeks for them to check & make sure all went well with the repair. I really felt heard & taken care of here! I will absolutely be coming back!
John and Tara F. from Civali's Auto Service responded on 07/31/2025 11:17 AM

It's great to hear that you had such a positive experience with us! Here at Civali's, we believe in taking the time to get things right, even if it means keeping a car a bit longer. We're glad you're feeling well taken care of, and we're looking forward to providing you with more top-notch service in the future! Have a great day!


CI
CHRIS I.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Love Civali’s 1
They are the best!
John and Tara F. from Civali's Auto Service responded on 08/04/2025 11:25 AM

We appreciate your confidence in our team! Calling us the best is quite the badge of honor, and we’re glad to have earned it. Here’s to keeping you on the road in style and safety. Have a great day!


RK
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RICHARD K.
Meriden, CT
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Oil change
Very easy to work with
John and Tara F. from Civali's Auto Service responded on 07/28/2025 07:37 AM

We appreciate you taking the time to share your experience. Making things easy is our specialty, so we're glad we could help. If you ever need anything else, just give us a shout. We're here to keep your wheels turning smoothly!


DJ
DANA J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Excellent customer service
Great place
John and Tara F. from Civali's Auto Service responded on 07/24/2025 07:46 AM

We appreciate you taking the time to share your thoughts with us! It’s always fantastic to hear that clients think we’re a great place. Your support means a lot to us. We look forward to keeping your car in tip-top shape!


SH
STEVEN H.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
End of the road
I have used Civali for many years now and I once again took my son’s car in as it wouldn’t start this time . I had it towed there and after review it was time to say goodbye to his first car. It was beyond fixing this time but they were once again gracious and fair and honest about where we were at . Steve is always great and informative. They will continue to be my go to for my other vehicles as well.
John and Tara F. from Civali's Auto Service responded on 07/24/2025 07:45 AM

It's always tough to say goodbye to a first car. We're glad to hear our team could provide you with the honest and fair guidance you needed during this bittersweet moment. It's fantastic to know that Steve left a lasting impression with his informative approach; we’re lucky to have him on our team! Thank you for trusting us with your vehicles for all these years. Here’s to many more miles ahead, even if they’re with different four-wheeled friends.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Great service
Dx, Repairs and oil changes well done, oil full engine guards secure.
John and Tara F. from Civali's Auto Service responded on 07/24/2025 07:44 AM

We're glad to hear that your repairs and oil changes were up to par! It sounds like we’ve kept your engine running smoothly and those engine guards in tip-top shape. Thank you for taking the time to share your experience with us.  If there's anything else we can assist you with, just let us know.


RD
ROB D.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Top notch
Top notch service and concise explanation of what was done - and what may come along in the future. Totally recommend Civali’s .
John and Tara F. from Civali's Auto Service responded on 07/24/2025 07:44 AM

We're glad to hear you had a top-notch experience with us! We believe that keeping our customers informed is just as important as fixing those pesky car issues. If you ever have more questions or just want to chat about car maintenance, we're here for you.


EW
EVETTE W.
Middletown, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Oil change
Went for an oil change. They checked tire pressure, all the fluids, and gave a recomendation of something to take care of before the winter. I put my trust for all my car care needs with Civali’s
John and Tara F. from Civali's Auto Service responded on 07/24/2025 07:43 AM

We're delighted to hear you had a great experience with your oil change! Taking care of those little things before winter rolls in is always a smart move. We're here for all your car care needs, so consider us your vehicle's best friend!


TB
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TOM B.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Excellent experience
Brought my truck in for service after a cross country trip. Quick and reliable service. Civali’s did a great job.
John and Tara F. from Civali's Auto Service responded on 07/10/2025 08:21 AM

Hey Tom, so glad you and Laurie had a great trip and made it back safe and sound. We are always happy to get the job done and like to see when you guys drop off or pick up your vehicle. Have an amazing day!!


KB
KATHLEEN B.
CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Super experience
I have total confidence in their workmanship and professionalism.
John and Tara F. from Civali's Auto Service responded on 07/02/2025 06:53 AM

It's fantastic to hear that you have total confidence in our workmanship and professionalism. Keeping your ride in top shape is what we strive for here at Civali's Auto. We look forward to seeing you on your next visit. Have a great summer!


Verified Customer
Middletown, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Always a good experience
Fair and honest, they do what you ask and don’t try to sell services that aren’t needed.
John and Tara F. from Civali's Auto Service responded on 07/02/2025 06:52 AM

We appreciate your feedback and are glad to hear that you found our service fair and honest. It’s our mission to provide exactly what you need. After all, we believe in keeping your car running smoothly and look forward to helping you with your next service! Have a great summer!


JZ
JACKIE Z.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Great family business
Always enjoyed going to Civali’s because their staff is very friendly informed and knowledgeable. They take the time to answer any questions you might have. I’ve sent a few of my friends there and they are satisfied also satisfied. Keep up the good work John, Tara and Steven
John and Tara F. from Civali's Auto Service responded on 06/26/2025 06:39 AM

We appreciate your feedback Jackie!! Always good to see you and we thank you for letting us know how we are doing. We wish you a great summer and a happy day!


HR
HILDA R.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Brakes and oil change
Excellent service the personal at civali’s are very friendly and polite they are very professional they always do excellent work with my car and the price is very reasonable thank you
John and Tara F. from Civali's Auto Service responded on 06/18/2025 07:12 AM

We appreciate your feedback and are glad to hear that our team at Civali's Auto Service made such a positive impression. Your satisfaction drives us to keep up the excellent work. Have an amazing day!

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