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Built To Last Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(592 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Our Durango car service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well, because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Durango, we are totally confident Our Durango car service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well, because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Durango, we are totally confident that Built To Last Automotive Service is the best option in town! ...more

Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(970) 259-8777

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
714 Sawmill Rd Durango, CO 81301-4070
Built To Last Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(592 Reviews)

JS
JOHN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Good experience
Quick diagnosis and good communication. Everyone was friendly and I will use them again

RS
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RANDY S.
Ignacio, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Once Again, Timely & Professional
I've been using these people for several years and they always impress me with thier professionalism and timeliness. They find problems other shops have not been able to find.

Verified Customer
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Great service, friendly staff.
Timely service. Staff. Was prompt and friendly. Price was very competitive.
Rachel H. from Built To Last Automotive Service responded on 01/23/2025 03:20 PM

We truly appreciate you taking the time to share your experience. It’s always great to hear that our team left you feeling valued and that our prices didn’t make your wallet cry. If you need anything in the future, don’t hesitate to reach out!


MK
MARK K.
Ignacio, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Great service, quality work, reasonable price!
All the folks are friendly and honest. The work was completed on schedule and with quality as the main concern. Price was reasonable, job was completed as promised as far as time and cost. Highly recommend Built to Last if you want it done right the first time!
Rachel H. from Built To Last Automotive Service responded on 01/02/2025 04:03 PM

We appreciate your feedback and it’s great to hear that our team made you feel right at home while tackling your automotive needs. We pride ourselves on our timely, quality work, and it’s nice to know that our efforts are recognized. After all, who wouldn’t want a job done right the first time? Your recommendation means the world to us, and we look forward to keeping your vehicle in tip-top shape!


TK
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TOM K.
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Awesome service
These guys are great! Highly recommended.
Rachel H. from Built To Last Automotive Service responded on 01/02/2025 04:03 PM

We appreciate the high recommendation! It sounds like our team really hit the sweet spot for you. If there’s anything else we can do to keep your vehicle running smoothly, just give us a shout. We're always here to help—probably polishing wrenches and changing oil while you're at it.


AS
ANDREW S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Contractor
Very professional group of service workers and mechanics. This is the only place I would have my truck serviced.
Rachel H. from Built To Last Automotive Service responded on 12/19/2024 10:42 AM

It’s fantastic to hear that you found our team to be so professional. We may not wear capes, but we do strive to be heroes in the world of automotive service! Your truck seems to have found its loyal pit crew, and we appreciate you giving us that honor. We’ll keep working hard to maintain the high standards that keep you coming back. Safe travels on the road ahead!


Verified Customer
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Quick, efficient, and honest
There was a scheduling error in getting my car in. They were still super accommodating and made sure to get work done asap. Honest without trying to sell me on anything. Great prices, great service, good people!
Rachel H. from Built To Last Automotive Service responded on 12/10/2024 07:42 AM

We appreciate you taking the time to share your experience! We're delighted to hear that we could turn a scheduling hiccup into a positive experience. Our team believes in honesty—no one likes a pushy salesperson, least of all when they're just trying to keep their wheels turning. It's great to know you found our service, pricing, and, of course, our people to your liking. We'll keep striving to keep things running smoothly, both on the road and in our shop!


JS
JEFF S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Best service Ever!
These people understand the lost art of service. 5 stars
Rachel H. from Built To Last Automotive Service responded on 12/10/2024 07:43 AM

We appreciate your recognition of our commitment to service! It's refreshing to hear that you value the personal touch—it's like finding a needle in a haystack these days. We're here to keep that lost art alive, one tune-up at a time. Your support means a lot to us!


ML
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MATT L.
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
2017 dodge 1 ton
Lou was fantastic to work with she kept us informed of everything that was going on from ordering parts to updating how the mechanic was doing. We were very happy with our experience!!!
Rachel H. from Built To Last Automotive Service responded on 11/20/2024 03:07 PM

It's great to hear that Lou hit the mark! Keeping you in the loop is what we aim for—think of it as your personal automotive reality show, minus the commercial breaks. We're glad you had such a positive experience and appreciate you sharing it. Remember, we’re here for all your future car adventures!


RS
RANDY S.
Durango, CO
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
My first visit to Built to last auto service
My first visit to Built to last was a great one. I was impressed with the help I received and Im looking forward to returning to get my repair completed.
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We’re glad to hear that your first visit was a positive experience! It's always our goal to make sure customers leave feeling helped and informed. We can't wait to help you get that repair completed—just imagine how smooth your ride will be! Looking forward to your next visit.


DM
DAVID M.
Bayfield, CO
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Prompt
Friendly and very responsive !
This seems to be standard and has been on any of my visits.
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We appreciate you highlighting our friendly and responsive service! It’s great to know that you've experienced this consistency during your visits. After all, we believe that a little kindness goes a long way—much like a well-timed oil change! If there's anything else we can do to keep your rides smooth, just let us know.


MW
MARK W.
Aztec, NM
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Truck stalled, no restart
Had my truck towed to Built To Last because it stalled while driving and would not restart. As typical electronics, when they went to work on it, it started and did not stall again. As a mystery there was nothing to fix at this time. They didn't try to start guessing and throwing parts at it to run the bill up.
I met Jeff (owner) years ago when he bought the business from my friends. From the get go I could tell he is an honest man. My friends are still associated with Jeff and the business part time. Friends and people you know say alot about the integrity of a business that's why I trust BTL.
While my truck was not fixed because of the mystery it is, as a former auto technician I know how frustrating the situation is. I still recommend BTL.
Rachel H. from Built To Last Automotive Service responded on 10/24/2024 09:13 AM

It's great to hear that you had a positive experience with us, even if your truck decided to play hard to get. Those electronic gremlins can be quite the tricksters! We're glad to know that you appreciate our transparent approach over some guesswork and parts-swapping. Integrity is the backbone of what we do, and it really means a lot that you recognize that. We’re also happy to be keeping good company with your friends. It's always great to have a network built on trust. Here’s hoping that your truck stays on the straight and narrow from here on out. Your recommendation means a lot to us, and we appreciate you sharing your thoughts!


MJ
Mark J.
Hesperus, CO
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
Category: Service
Mark said they are really good.
Recommended
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We appreciate the shoutout! It's always great to hear that our efforts are hitting the mark, pun fully intended. If you ever have more feedback or just want to chat about cars, we're here and ready to roll.


BW
BRYAN W.
Durango, CO
Chevrolet RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
9
Needed heater or coil replaced on my 1992 lazy days RV
They gave me an estimate of $1400 and it might be a week week and a half and ended up being 900 and only took four days. They did a great job and we’re very clean. My wife was very appreciative.
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We're glad to hear that the estimate was more of a guideline than a rule! It sounds like you lucked out with both the time and the cost—definitely a win-win situation. And we're especially pleased to know your wife appreciated our efforts; we aim to keep both our customers and their significant others happy. If your vehicle ever needs another spa day, you'll know where to find us. Happy driving!


DK
DAN K.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Thankz Lou for the great service
Thanks Lou for the great service. Saved us again
Rachel H. from Built To Last Automotive Service responded on 10/23/2024 02:37 PM

We appreciate you taking the time to share your experience with us. It's always rewarding to know that our team, especially Lou, is hitting the mark when it comes to service. Saving the day is what we aim for, and we’re glad we could help! Looking forward to more adventures on the road ahead.

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