We appreciate your feedback about our consistently great service! It seems we’ve found a secret formula that works, and we're happy to have you as part of our BTS Tire & Service family. If you ever have any suggestions or things you’d like to see from us, we’re all ears. Safe travels ahead!
We're glad you had a great experience at BTS Tire & Service Store! Your recommendation means a lot to us. If auto service were an Olympic sport, we'd be going for gold! We're here to keep your vehicle running smoothly, so don't hesitate to visit us again when you need some tire love or a little auto TLC.
BTS Tire & Service would like to address your “deceptive practices” complaint. Both you and your wife were told on several different occasions that we would assess damage occurred to your vehicle from a collision and we only could repair mechanical issues. Under NO circumstances were you ever told that we could do body work. Matter of fact, just coming into my business you would know that we aren’t a body shop but a tire and service center. Secondly, it is evident with the estimate your wife agreed to which entailed a battery, belt tensioner, and rear end suspension evaluation which resulted in a $760 balance. Another confusing area is why you expected the mechanical work which was not part of the accident be included with an insurance claim. The mechanical repairs were completely separate from the bumper incident.
However, our customer service is extremely important and we strive to help all of our customers. With that being said, your car was driven by 2 of my employees to Crown Collision to handle the body work aspect since your wife was uncomfortable in driving it herself. Once they arrived, they were told they had to remain there until Crown received written authorization from the owners. They remained until Crown received the authorization. This was service time we gave you without any consideration.
Lastly, we have in fact reviewed all correspondence between you, your wife and our service manager. We are confident you were never given any false information regarding your vehicle, and the work we were able to complete. We pride ourselves on complete and accurate estimates, repairs, and billing for our customers. We wouldn’t accept anything less than an honest conversation about what the customer’s expectations are and how we can meet those expectations. Unfortunately, our business experience with you didn’t meet anyone’s expectations.
BTS Tire & Service would like to address your “deceptive practices” complaint. Both you and your wife were told on several different occasions that we would assess damage occurred to your vehicle from a collision and we only could repair mechanical issues. Under NO circumstances were you ever told that we could do body work. Matter of fact, just coming into my business you would know that we aren’t a body shop but a tire and service center. Secondly, it is evident with the estimate your wife agreed to which entailed a battery, belt tensioner, and rear end suspension evaluation which resulted in a $760 balance. Another confusing area is why you expected the mechanical work which was not part of the accident be included with an insurance claim. The mechanical repairs were completely separate from the bumper incident.
However, our customer service is extremely important and we strive to help all of our customers. With that being said, your car was driven by 2 of my employees to Crown Collision to handle the body work aspect since your wife was uncomfortable in driving it herself. Once they arrived, they were told they had to remain there until Crown received written authorization from the owners. They remained until Crown received the authorization. This was service time we gave you without any consideration.
Lastly, we have in fact reviewed all correspondence between you, your wife and our service manager. We are confident you were never given any false information regarding your vehicle, and the work we were able to complete. We pride ourselves on complete and accurate estimates, repairs, and billing for our customers. We wouldn’t accept anything less than an honest conversation about what the customer’s expectations are and how we can meet those expectations. Unfortunately, our business experience with you didn’t meet anyone’s expectations.
It's great to hear that you found BTS Tire to be reliable and honest! We strive to treat every vehicle like it's one of our own, so it's reassuring to know you feel comfortable leaving your car with us. If your car ever starts giving you that "I'm fine" look while making unusual noises, you know who to call! Your trust means a lot to us, and we're happy to keep you rolling smoothly.
We appreciate your feedback and are glad to hear that our team is taking such good care of you. It's our goal to keep you rolling smoothly, and it sounds like we're hitting the mark! If there's anything specific you love about our service, feel free to share so we can keep it going.
It looks like we hit the jackpot with simplicity here! While your review is a bit of a mystery, we appreciate the five stars. If there’s anything specific you’d like to share or ways we can make your next visit even better, we’re all ears. Happy driving!
We appreciate you taking the time to share your experience! It’s fantastic to know we’ve earned a new “go-to” status for your car services. Just think of us as your car’s new best friend, always ready to lend a helping hand when needed. We look forward to keeping your ride in top shape!
