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Bob's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,825 Reviews)
88
Write a Review
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Score Details

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
9
Total ReScores™
4.0
ReScore™ Average
88
Net Promoter Score ®

Business Details

About

Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(802) 295-2341
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 4:30 PM
Tue
7:30 AM - 4:30 PM
Wed
7:30 AM - 4:30 PM
Thu
7:30 AM - 4:30 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4 Ballardvale Dr White River Junction, VT 05001-2004
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Affiliations

Bob's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,825 Reviews)
Write a Review
Recent Reviews
CL
gravatar
Chris L.
Hartford, VT
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2025
verified customerVerified Customer
0
Feel Ripped Off
I was a loyal customers for years, then when the new owners took over I shopped around, until returning over the last year or two. Had to have two different repairs this sumner, the first was expensive (around $1600) and both took much longer than I was told they would, but things happen. But the second was a simple muffler replacement. When I scheduled the appointment I was told the muffler was roughly $370 and the labor would make the total $578. Seemed expensive but what can you do but trust what you’re being told. After the repairs were completed I mentioned it a friend who agreed it was expensive and we looked up the muffler online. An average of $150. I was confused, I knew mechanics marked up parts but it’s usually around 20-60%. I called back and was told “that’s what we paid” and that the part was purchased at O’Reilys. So I called them after and asked and they said it had cost around $160. I called Bob’s again hey denied having said “that’s what we paid”, but couldn’t really explain it and mentioned an few times “there were gaskets too”, until I was basically told that that’s how they make their money.

So I paid $378 for something you all paid $160 for. Thats a 125% markup. That’s ripping off a customer. I could have gone and bought the muffler myself, paid the extra $50 labor fee and still saved $200. It makes me seriously question my $1600 repairs and how much I was upcharged on those parts.

I was loyal to Bob’s for years because I always felt I could trust them and they never gave me any reason not to. I recommended them to everyone I knew. I understand a business needs to make money, but not at the expense of their customers who also have financial responsibilities.

That was my last visit and I won’t be coming back and will not longer be recommending your business.
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