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Bobby and Steves Auto World

Average Score
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
2.9
(15 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(952) 831-8833

Business Hours

Mon
7:00 AM - 10:00 PM
Tue
7:00 AM - 10:00 PM
Wed
7:00 AM - 10:00 PM
Thu
7:00 AM - 10:00 PM
Fri
7:00 AM - 10:00 PM
Sat
7:00 AM - 10:00 PM
Sun
8:00 AM - 10:00 PM
* Central Time (Us & Canada)
7920 France Ave S Bloomington, MN 55435-5232
Bobby and Steves Auto World's Reviews
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
2.9
(15 Reviews)

JS
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Jason S.
Minneapolis, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2024
0
Terrible Service @ Columbia Heights
I would highly advise not bringing your car here for service. We called ahead and spoke to the service tech, letting them know we needed a transmission flush and fill as the fluid in our newly purchased car was running low, and wanted to get this done asap to avoid any damage to the transmission. We dropped off the car, and an hour later we got a call saying they couldn't do it because it needed a special tool (which doesn't seem accurate after some research) and the fluid was very expensive (but they didn't ask if we were just willing to pay more) - even though we had given them the make and model of the car on the phone. We said ok, went to pick up the car, drove the car 30 feet, not even out of the parking lot, and realized it was making a clicking noise that it wasn't making when we dropped it off an hour earlier. We turned the car right around and went back inside - the tech said that he noticed the clicking when he did a test drive. The car was not clicking when we dropped it off, it needed a transmission flush and we told them the issue with it, so why a test drive? It seems that the tech test drove the car, tried to recreate the issue we explained to him by slamming on the brakes but with low transmission fluid, he ended up destroying the rear-differential in the vehicle. They said they'd have a master tech look at it the next day, who confirmed the rear differential issue but took no responsibility. We talked to the manager/owner on Monday who again, took no responsibility, told us they wouldn't work on the car and then forced us to leave. The car is no longer drivable so we had it towed to another shop where we got a quote for $5000 to fix the issue that didn't exist when we dropped the vehicle off. We have a video from our security camera that shows us heading to the shop to drop the car off (barely 1 mile from our home) and the car is not making any noise, which they wouldn't even look at. My wife and I both work in the service industry and my father in law owned an auto-shop for almost 30 years. I know this is a tough business and these shops deal with a lot of flack from people. But we are not those people. We simply have a $5000 issue on our vehicle that didn't exist when we dropped our car off at Bobby & Steve's. The dishonesty is maddening and I'm so disappointed in the service and the lack of accountability from this company - I cannot imagine running my business like this.

DF
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Dan F.
Minneapolis, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2022
0
Couldn’t change a tire
I called for roadside assistance, and my insurance company hired Bobby and Steve’s. The worker claimed he couldn’t get the tire off due to rust and suggested he tow the car to his private shop. He also claimed that my other three tires would need replacement. I declined his services. When I finally got the car to a tire shop, the tire came off easily and in a worker’s judgment, the tread on the other tires was fine—not even close to replacement time.

RM
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Ronnie M.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Excellent and fast service
I am always treated with respect and the service I receive is always excellent - Always a good experience
Recommended

MM
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Margaret M.
Backus, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Great Crooks that run that station
My friends had horrible experiences
Over charged treated nasty by the help and omg overcharged
One friend needed a tow an older man that works for them wanted to sell my friend a tire for 350$ that she got a flat tire in their parking lot that she drove over nails
The service person ended up slashing her spare tire
Good for her she took a stand for herself and called triple A
The other couple friends got towed from a apartment complex visiting their friends
They were charged 265.75$ towed two blocks
One of the friends did not have cash wanted to pay with a credit card but they would not take that method of payment
By the time she could get cash they charged her 35$ a day now that was another 105$ plus the 265.75
Buyer beware

I put five stars because I wrote a long review and it was flagged needed to be reviewed by their company
The first reviews were written by the customers but the last reviews I would say they were made up
Buyer
Not Recommended

MM
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Margaret M.
Minneapolis, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2019
Bunch of Crooks
So many of my friends have had horrible experiences with this towing Company
My friend Sharon just needed a tow a few blocks because her tire was flat in their parking lot cuz she happened to drive on nails/screws left there an older gentlemen was helping her he quoted 350$ to put a tire on for her.
She said that is too high and I just want a tow because she belonged to triple A
She said I have a tire in my trunk
He started to look for the tire And to her surprise after he found the tire he hollered at
Her not to go by her trunk she then seen the man cut her spare tire with a knife.
She confronted man and asked him why did he cut her tire he denied it and said your tire was damaged
and he started in by asking her to put ion a new tire
She managed to get just a tow after she called triple A
My friend Sharon was so upset when she met up with me
She said I had a spare tire and I never used it and I know that tire was not damaged and you trust a service place to help you OMG how can they still be in business
Plus several of my other friends had there cars towed from apartment complexes by visiting friends for a couple of hours
They charge 265.75$ for towing them a couple of blocks
They also told me horror story’s that the help are so Nasty one of my friends that got her car towed only had a credit card and they would not accept that method of payment so the 265.75 they asked for turned into 35$ a day in which she had to borrow three days later so that was another 105$ more
The rating in my books is a big zero but I had to check at least one
Not Recommended

MM
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Margaret M.
Minneapolis, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2019
Bunch of Crooks
So many of my friends have had horrible experiences with this towing Company
My friend Sharon just needed a tow a few blocks because her tire was flat in their parking lot cuz she happened to drive on nails/screws left there an older gentlemen was helping her he quoted 350$ to put a tire on for her.
She said that is too high and I just want a tow because she belonged to triple A
She said I have a tire in my trunk
He started to look for the tire And to her surprise after he found the tire he hollered at
Her not to go by her trunk she then seen the man cut her spare tire with a knife.
She confronted man and asked him why did he cut her tire he denied it and said your tire was damaged
and he started in by asking her to put ion a new tire
She managed to get just a tow after she called triple A
My friend Sharon was so upset when she met up with me
She said I had a spare tire and I never used it and I know that tire was not damaged and you trust a service place to help you OMG how can they still be in business
Plus several of my other friends had there cars towed from apartment complexes by visiting friends for a couple of hours
They charge 265.75$ for towing them a couple of blocks
They also told me horror story’s that the help are so Nasty one of my friends that got her car towed only had a credit card and they would not accept that method of payment so the 265.75 they asked for turned into 35$ a day in which she had to borrow three days later so that was another 105$ more
The rating in my books is a big zero but I had to check at least one
Not Recommended

SD
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Steve D.
Saint Paul, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2019
Flat tire
My daughter, driving alone and it’s dark out, gets a flat tire 2 blocks from the Washington Bobby and Steve’s, she pulls in and asks, garage is open, if someone can look at it. The guy behind the counter says maybe tomorrow, she asks again if some can take a quick look. The guy picks up a pile of papers and says these people are ahead of you, you do the math. She ends up calling a towing service, waits 2 hrs for him to show while the car wash guys are screaming f’n Himers across the parking lot. The guy takes the tire off, plugs it and puts it back on in 20 minutes IN THIER PARKING LOT!!! I’d be embarrassed if I owned the place.
Pretty much the crappy service you can expect from them.
Not Recommended

SD
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Steve D.
Saint Paul, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2019
Flat tire
My daughter, driving alone and it’s dark out, gets a flat tire 2 blocks from the Washington Bobby and Steve’s, she pulls in and asks, garage is open, if someone can look at it. The guy behind the counter says maybe tomorrow, she asks again if some can take a quick look. The guy picks up a pile of papers and says these people are ahead of you, you do the math. She ends up calling a towing service, waits 2 hrs for him to show while the car wash guys are screaming f’n Himers across the parking lot. The guy takes the tire off, plugs it and puts it back on in 20 minutes IN THIER PARKING LOT!!! I’d be embarrassed if I owned the place.
Pretty much the crappy service you can expect from them.
Not Recommended

AC
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arindam c.
Mound, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2018
Teaching customer a lesson!
I had a bad experience with Bobby&Steve's tow truck driver at Bloomington location. I have been a customer of them for several years and frequently go to their location for gas or car maintenance. Today I went to their location for filling up gas, but before I went to the pump, I parked my car in one of the parking spots to answer a call. I was in my car for entire 10 mins of the call. little did i notice, that the tow truck driver (who is an employee of bobby & steve"s), parked right behind me perpendicularly to me to block my way out. So, when I tried coming out, I bumped into the truck and damaged my car. I got out, and found the tow truck driver. To my consternation, he told me he parked the truck in that way, because he wanted to teach me a lesson because i failed to see a little "tow away zone" sign (which was half buried in snow). when i asked him why he did not just ask me to move the car because i was in the car for the entire time, he started swearing. More fun ensured when I went to service office - the gentleman in the service station said he did not have any insurance information and I had to call them next day. Thanks, Bobby & Steve for teaching your long term customer a lesson! Guess who is taking his business to somewhere else?
Not Recommended

LW
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Laura W.
Burnsville, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2016
Horrible customer service by towing personnel
This evening, October 5, 2016, I watched as an elderly woman's car broke down on 394 in the apex.  Another elderly female friend of hers came to pick her up and wait for the tow.  While waiting for Bobby and Steve's to come and tow the broken down vehicle, the two elderly woman sat in the 2nd car with flashers on and interior lights on.  When the broken down car was hooked up and ready to be taken away, the two women could not get the car they had been waiting in started as the battery had drained down to far to start.  The tow driver from Bobby and Steve's refused to give them a jump start and drove off leaving the two senior women stranded on the side of the road in the dark.  What HORRIBLE customer service.  I would NEVER call this company to do anything for myself or my family.  Hope that tow driver and the company feel really good about themselves leaving two grandmotherly woman stuck on the side of the road in the dark on a highway.  TERRIBLE CUSTOMER SERVICE
Not Recommended

JB
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Jannette B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2011
verified customerVerified Customer
Excellent service
I commute 75 miles each way to work, so the extended hours & easy online scheduling for my appointment was appreciated. Especially important, my car was worked on at the appointed time & the work was completed timely. I also appreciated the courtesy shown while I waited. I have and will continue to recommend Bobby and Steve's Auto World.
Recommended

NA
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Nick A.
Plymouth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2011
verified customerVerified Customer
Great Place...Terrific People!
Really appreciate having a place I can trust. Thanks.
Recommended

JR
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JIM R.
Burnsville, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2011
verified customerVerified Customer
Excellent work
Excellent work. They stand behind it. Deliver car back when promised.
Recommended

GE
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GREG E.
Savage, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2011
verified customerVerified Customer
Have been visiting you for years...
Never ever had any problems with your service! Many times over the last 15 years had to drop off a vehicle last minute, be it my truck, my wife's car, or my son's truck. You have always been prompt in your service and fair in your pricing. I appreciate all that you do and will keep coming back to you. Thank you so much.
Recommended

JM
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James M.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2011
Great Saturday Service
The service here was top notch! The people are very energetic, and create an awesome atmosphere. It was truly an experience! I will certainly be back. They fixed my car on a sunday, and even washed it for me before i picked it up! Service is the game and they have it!
Recommended

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