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Bill Cole Automall Bluefield

Average Score
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(9 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time. Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time.

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(304) 327-0511

Business Hours

Mon
8:30 AM - 7:00 PM
Tue
8:30 AM - 7:00 PM
Wed
8:30 AM - 7:00 PM
Thu
8:30 AM - 7:00 PM
Fri
8:30 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
1:00 PM - 6:00 PM
* Eastern Time (Us & Canada)
Rt 460 Green Valley Bluefield, WV 24701

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time. Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time.

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(304) 327-0511

Business Hours

Mon
8:30 AM - 7:00 PM
Tue
8:30 AM - 7:00 PM
Wed
8:30 AM - 7:00 PM
Thu
8:30 AM - 7:00 PM
Fri
8:30 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
1:00 PM - 6:00 PM
* Eastern Time (Us & Canada)
Rt 460 Green Valley Bluefield, WV 24701

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time. Bill Cole Automall Bluefield offers a wide selection of vehicles along with a straight forward buying process. We also have an expert collision center and a service center that will repair your vehicle right the first time.

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(304) 327-0511

Business Hours

Mon
8:30 AM - 7:00 PM
Tue
8:30 AM - 7:00 PM
Wed
8:30 AM - 7:00 PM
Thu
8:30 AM - 7:00 PM
Fri
8:30 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
1:00 PM - 6:00 PM
* Eastern Time (Us & Canada)
Rt 460 Green Valley Bluefield, WV 24701
All Departments' Reviews
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(9 Reviews)

JT
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James T.
Beckley, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2021
Appointment for a test drive a honda
I set up an appointment with Barbara on a Thursday evening to test drive a car on Sunday afternoon with Kevin. I get a confirmation email soon after with the VIN# and Stock#. The day of the appointment I get another email making sure I was going to be there and I replied that I was En route. I show up and NO car! No Kevin! The sales person that I spoke with had no idea what I was talking about and tried to play it off like it was there, he just didn't know where. Right! Brian(?)(sales mgr, he says) comes out and asks me what the problem is...obviously he knows more than he says. I explain the problem(again) and he says the vehicle in question is in Asland, Ky. WTF!!! Why the hell is the car on your website and I was given an appointment to test drive it here!? They don't know and was going to "look into it". So who's going to pay for my time? I cut my business short in Ohio the day before to meet this appointment. They had two days to make sure this would go as planned and more than enough time to call me and tell me they didn't have the car! They said they would get back to me which they have not and the sad part is they won't. They don't care and I was ready to but right then! If you think these people care your in a fantasy world.
Not Recommended

BD
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B D.
Blacksburg, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2020
AVOID - Go to Ramey instead
I bought a car in '16 from Cole. Was very excited, as I'd never been able to buy new before. The process went well and I was happy.

That's until AFTER the salesman got his commission.

Once he'd collected his money, he became disrespectful and rude when I had a couple of issues.

I'll never do business with these people again, and I've talked at least 10 people out of buying from them since.

If you want a good experience, go to Ramey instead.
Not Recommended

BG
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BARBARA G.
Bluefield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
verified customerVerified Customer
Category: Service
Great
They take care of you and you are out ,or even they take you to the mall while you wait nice and friendly.
Recommended

MC
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MERRELL C.
Bluefield, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2016
verified customerVerified Customer
Category: Service
skip crane
I was very unhappy with 95 dollar charge just to diagnose the problem when I told them I was going to pay to have the problem fixed regardless. I think this is very unfair to me since I have always used Bill Cole Auto Mall for ALL my car repairs. I do not think I will return for service needs. It has really put a sour taste in my mouth! Skip Crane
Not Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 07/11/2016 11:25 AM

Skip,
We apologize that you did not have a positive experience during your last visit to our dealership for service on your Nissan Rogue. We strive to provide the best customer service possible, and it appears that you are not happy with the service you received. We would like to discuss your situation in more detail, in hopes of rectifying the issue you had. If you're willing to give us the opportunity to work with you, please contact Mark Tibbs, our Director of Operations, at 888-793-2366 as soon as you're able. We appreciate you being such a loyal customer and would like to the opportunity to earn your business again. Thank you.


LD
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LARRY D.
Camp Creek, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2016
verified customerVerified Customer
Category: Service
Great service!
I always have my oil changed, tires rotated, and a wash/wax every 5-6 months. Every 5th oil change is free. This was my free one so that was good. My car was ready in just around 2 hours.
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 07/11/2016 07:40 AM

Thank you for your 5 star review, we appreciate your business! 


BB
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BRENDA B.
Princeton, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2016
verified customerVerified Customer
Category: Sales
Sales
Very pushy salesman
Not Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 06/30/2016 11:15 AM

Brenda,
Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. If you'd like to discuss your experience in more detail, please contact Robbie Warner, our General Sales Manager, at 866-980-2666 at your earliest convenience. Thank you.


MJ
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MARK J.
Princeton, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
verified customerVerified Customer
Category: Sales
Great Car Dealer
Great to deal with on purchasing a new auto. Friendly and efficient. Would recommend to anyone
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 06/27/2016 07:54 AM

Thank you for choosing Cole Honda! 

Calvin N. from Bill Cole Automall Bluefield responded on 06/27/2016 08:01 AM

Also, congratulations on your new Pilot! 


JC
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JASON C.
Ghent, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
verified customerVerified Customer
Category: Service
Visit on Saturday 6/18
I have had my Forester serviced here for nearly two years now and the gentleman working at the service desk was by far the most knowledgeable and friendly person I have had interaction. A friendly and personable customer service representative goes a long way in my book. Thanks!
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 06/27/2016 07:53 AM

Jason, we truly appreciate your loyal business! Thank you for the 5 star review!


DS
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DINA S.
Wyoming, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
verified customerVerified Customer
Category: Sales
Nissan versa note
Where they help me get a new car and was very friendly .
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 06/27/2016 07:45 AM

Congratulations on your new car, we are happy to help you find the one just right for you! Thank you for your business!


GM
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GERALD M.
Hiwassee, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Sales
Large selection of cars and friendly staff.
I really enjoyed myself, buying my new car. The car salesman that sold us the car, should get a raise! He made the whole experience fun, knowledgable, and sold us a car that fit into our budget. (I don,t remember his name, but it should be in the records, under the name Gerald McHenry) I am going to purchase my next car at Bill Cole Automall Bluefield , and if the same salesman is there, I am going to ask for him. I would recommend this place to my family and friends.
Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 06/22/2016 06:46 AM

Gerald,
Thank you so much for your kind words! We appreciate the feedback and are very happy to hear that you would recommend our dealership to your family and friends! Let us know if you need anything else!


CS
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CARL S.
Bluefield, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Service
Awesome service!!
Once again it was a very satisfying appt
Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 06/22/2016 06:48 AM

Thanks, Carl!
We appreicate you being such a loyal customer!


SH
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SHARON H.
Coal City, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Service
Very prompt in their service.
I have recommended several friends to this bussiness.
Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 06/22/2016 06:48 AM

Thank you, Sharon! We appreciate your feedback and your recommendation!


CB
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CHRISTOPHER B.
Hinton, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Service
New tires
Great customer service
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 06/21/2016 02:29 PM

Thank you for leaving your review, we appreciate your business!


LD
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LEWIS D.
Tazewell, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Service
Timely service
Very nice and clean waiting area. Great customer service!
Recommended
Shelby S. from Bill Cole Automall Bluefield responded on 06/21/2016 08:31 AM

Thank you, Lewis! Come back and see us anytime!


JJ
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JAMES J.
Bastian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
verified customerVerified Customer
Category: Sales
Excellent service!
My purchase experience was a great one. Brandon was an exceptional salesperson, who handled the entire process expertly. The only issue I had was being offered such a low a trade-in amount. It was pretty insulting to bring a physically immaculate car for trade and have it treated like some crappy beater. Other than that everything was a flawless experience.
Recommended
Calvin N. from Bill Cole Automall Bluefield responded on 06/21/2016 07:34 AM

We appreciate that you took the time to share your experience, thank you for your business and we look forward to seeing you back in the future!

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