business image

Bay Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,342 Reviews)
64

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
42
Total ReScores
4.2
ReScore Average
64
Net Promoter Score ®

Business Details

About

Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(850) 785-1591

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
641 W 15th Street Panama City, FL 32401
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,342 Reviews)

TS
gravatar
Tamela S.
Freeport, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2025
0
Category: Service
Service Department LACKS customer service excellence
When scheduling my service appointment for a recall on my new vehicle plus a software update, the service advisor assured me that the part was in and my appointment would take 2-2.5 hrs to fix. I made the appointment, drove over an hour only to be told they don’t have the parts in any longer because other vehicles needed it and they would have to order more for my car. AND I will need to reschedule to make another 2-2.5hr appointment. Complete waste of time and care for the customer. Not to mention having to take time off work for the wasted appointment, gas and time. If this is how service will be going forward, I will NOT recommend getting a vehicle from Bay Hyundai in Panama City, FL.
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