Verified Customer
Jen, thank you for sharing your feedback. We are sorry to hear about your concerns. At Balise, we take pride in delivering high-quality repairs and ensuring our customers are satisfied with the results.
When you brought your vehicle back to us, we carefully inspected it and noticed multiple points of damage including some on the opposite side of where we worked on your vehicle. These issues were not present when we completed our original repairs, which suggests they resulted from some kind of incident after the work was completed.
For reference, we maintain photos of your vehicle showing its condition upon completion of our repairs. If you’d like, we’d be happy to share those with you. Feel free to contact our collision director, Brent, at 508-944-7718, and he’d be glad to further assist.
Your satisfaction is important to us, and we’re here to help however we can.
Verified CustomerWe appreciate your feedback, John. We're glad to hear that you're satisfied with the end result. We apologize for any communication issues and the delay in repair time. We appreciate your patience and will work on improving these areas. Thank you for bringing this to our attention.