We do apologize for the vehicle's hood not being latched properly. Thank you for bringing this to our attention. Management has taken steps to ensure that this will not happen again in the future. If there is anything that we can do to further improve our customer service in the future feel free to contact us. Again we apologize for any inconvenience this has caused.
Hi Jean.
Always a pleasure to have you in the shop Wes. Have fun in Hawaii.
Jessie