Auto Doctor in Bluffton, IN is the premier auto repair shop serving Wells, Adams, and Delaware counties since 1978. We specialize in alignment and front end repairs, tire sales and repair, check engine light diagnostics, and much more. For all your auto repair and service needs contact Auto Doctor in Bluffton. Auto Doctor in Bluffton, IN is the premier auto repair shop serving Wells, Adams, and Delaware counties since 1978. We specialize in alignment and front end repairs, tire sales and repair, check engine light diagnostics, and much more. For all your auto repair and service needs contact Auto Doctor in Bluffton.
Dear Jenna Bauermeister, Hello My name is Dan Steffen the owner of "Auto Doctor OF Bluffton". After reviewing the interactions between you and my staff I must say I do not understand why you would leave a review like this. I understand your frustration with the fact that we do not do work with third party warranty companies. If you would have given us a call and asked about third party warranty before having your vehical towed to our location my staff would have made that very clear. Also just to make this clear to the public to read I will note that even though the vehicle was not scheduled it was still brought in and accurately diagnosed all in the same day. I hope that after stepping back and looking at the situation in its entirety you might consider a resubmission of your review. If there was anything we could have done better please feel free to reach out to me directly.
sincerely, Dan
Dan at AUTO Doctor
Hello, this is Dan the owner of Auto Doctor. I have reviewed this vehicle visit here at my shop. I just wanted to start by stating that the vehicle was towed to our location "without" an appointment of prior phone conversation. The customer was then upset because we do not do work through third party warranty companies do to past non payments. We then proceeded to diagnose the vehicles no start condition and determined that it had a computer problem (PCM) and that it would require work to be done at a dealership. Unfortunately there was no further work that we could do to repair the vehicle any further. If there are any suggestions to help us better serve our customers please contact me. Thanks again for your time.
Dan at AUTO Doctor
Thanks again Chase for being a loyal customer! We appreciate your trust and continued business.
Dan at AUTO Doctor
We here at Auto Doctor are sorry that your visit was less than satisfactory. We strive to offer the best possible service. as the owner I know that our minimum charge is a half hour per visit and that would come out to be $57. I also know that my mechanic spent about 10-15 minutes on a test drive. After the test drive we pulled the vehicle in and had two mechanics inspect it for the stated concerns for an additional 15 minutes or so minutes. I checked our 24 hour cameras to review this concern and from the time we got into the vehicle at 8:46 am and when we got done the vehicle was parked out front at 9:18 am for a total time of 32 minutes. We strive to get our customers in and out with accurate diagnostics to make auto repairs as seamless and painless as possible. If there was anything we could have done different to make your experience with us better and deserve a better review please reach out to me and let me know personally.
Owner and Manager
Dan at AUTO Doctor
Fixed my exhaust and changed oil.
Very quick turnaround