Audioman Inc/A.M. Firestone's Reviews

4.7

(34 Reviews)

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Tim A.

Johnson City, NY

05/05/2017

Do Not Do Business With AudioMan

Too bad I can’t give zero stars. I was looking for a local shop to demount and mount new 35 series tires. I called them up and told them what I had to confirm they could remove the old tires from the rim and mount and balance the new tires. I made an appointment and dropped of the wheels and tires in the morning. Never heard anything from them all day. I called at noon and they still hadn’t started them. Called at 4:30pm and was told they can’t get the tires off the rim and they were going to have to decline the job. I arrived to pick up the new tires and the old tire/wheels and all of the folks in the service bays left. I thought this strange but my wheels and tires were sting by the door so I began to load them into the truck. Then I found out why they all left. They tried to break the bead on one of the wheels and scratched the hell out of the wheel. Scratches so deep on the rims edge, there was no paint left, numerous scratches on the spoke section of the rim too. I went into the store to discuss the damage and was told they didn’t do by one person, the other person said he told them not to touch the wheel and they didn’t believe me. Now the story gets interesting. They look at the damage and said, it doesn’t look like anything they could do, then they blame me for bringing the wheels to them (remember I talked to them when making the appointment about what size wheel /rims I had) Then they said to go to a local body shop they use for events like this, get a quote and we will see what we can do. So I did. The body shop looked at it and said, no way we can fix that, we will have to send it out to an alloy specialist. They took photos and allegedly sent them to the specialist for a quote. After 4 weeks and 8 calls to the body shop they have not provided a quote. The entire situation has been a real eye opener about POOR business practices and lack of respect for the customer and the customer’s property.

Not Recommended

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