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Javier M.

Brentwood, NY

12/19/2024

Category: Service

Please Do your research before choosing Atlantic Hyundai

1st of all I 'never" thought I'd "ever" buy a car at a car dealership, however for the fact you never pay the actual prices, theirs always Fees, fees and more fees and you end up paying way more then 5k the actual price after all fees etc. However, I have been searching for a Car for 2 years online I Guess ever since the pandemic, not only car prices have gone up the time it seemed like a lot of people were holding on to their cars. every car I seen online, I would say 18 out of 20 cars had accidents, salvage title or rebuilt title. and not only that, my wife and I were hit by a commercial tow truck going to PA, our car was Totaled so we had to get a Car right away. So, we decided to go to a car dealer. we Chose Atlantic Hyundai in west Islip we 1st asked for a ((Spanish Salesperson)) for the fact being my wife speaks and understand more Spanish than English, and my wife felt more comfortable. yet they advertise they have Spanish Speaking Sales person; they send us Sandra Redway which she knows no Spanish what so ever. she asked why Spanish and we advised why, but they still had us deal with her. We came to the Dealership already with a Car that we saw (which was a 2016 traverse) which was the car we ended up purchasing. well, the thing is ask me if our salesperson ended up telling you the Features or benefits or anything about the car. basically, just gave us the keys and a dealer plate and let us drive it. we basically sold ourselves the car....i forgot to mention That there was a manager named "Martin" we were dealing with to try to get a good deal because we were buying 2 cars. but at the time I only purchased her car because I couldn't find anything that I liked with my price range. Finally, 2 months later i went into the shop and ended up going over cars and found a 2021 Kona, which was giving the keys to test drive it. Same salesperson, again "she didn't tell me ANYTHING about the car any features etc. just basically asked if I liked the car and if I wanted it. that's about it. the 2nd time i went the manager Martin Didn't even want to deal with us, everything was by phone unlike the 1st time we went it was more on a personal level. we didn't like the way things went throughout the process at the dealership. it's like They are just more concerned about a quick sale. we bought 2 cars one sept 2022 and nov 2022 ... didn't get a call to see how the cars are doing etc. these weren't cheap cars. we spent a good amount on these cars. on our 2021 Kona, when given the car the automatic start wasn't working. I talked to our salesperson and Martin the manager I tried to see if they would fix or trouble shoot it. They both stated they couldn't do so that they would have to disarm it or can remove it but that's about it. that put the nail on the coffin already made the purchase and bought the car left and now that was their solution. That was until I had ended up Speaking to John Grasso the service manager stepping in and speaking to him about the situation and He was able to inspect it and see if he was able to do something about it his technician ended up Changing the alarm sensor at no charge and that was able to fix the automatic start issue. Another issue i Had was when i went for my 1st FREE oil change, they did the oil change. a few days later i had my mechanic do a brake flush and change the brakes because the dealership recommended a brake flush. When my mechanic Lifted up the car, it seems that when the dealership Did the oil change, where the filter was, they were supposed to remove a Large plastic pc. which they DIDNT they did a quick job, and all the OIL was on the large plastic pc which was supposed to be removed..... so, they did a BAD JOB.... I went on December 16th 2024 to do my last oil change on my Wifes car which i asked 2xs when I went there and asked how many More oil changes my wife had left on her traverse, They advised 1 left i said great... so i went 12/16/2024 to do her last oil change what does the person say, the time frame was exhausted you were supposed to do it within a certain time frame. I was like Really, I came to do my oil change on my konak recently and I asked about the traverse if it had an oil change left which the associate advised 1 left BUT never told me when or how long it had to be used by nor did my salesperson advise me when it had to be used by, they just advised me that I had x amount of complimentary oil changes on both cars. which I assume the time frame were in the terms in conditions. Well i advised the associate that I wanted to speak to Mr. Grasso. to see if he can do a onetime accommodation on doing my oil change. again, I bought 2 cars. I gave them A lot of business you figured they would do a 1-time accommodation and do the last oil change for free they said they can do it for $40 really. so, I said OK. but I'm there 3 hours from 740 i got there and 1045 it never got done as they didn't have filter yet i ended up leaving. But again. I believe Mr. Grasso had the power to honor the last oil change free of charge as an accommodation. definitely do your research people before Buying your cars Google search dealerships Read REVIEWS... again it's all GOOD they tell you what you want to hear when you go and buy your car that they will do this that etc. But when you go and buy your car, and you signed the paperwork etc. you're on your own. you're just a number... 1st time. and last time I'll buy a car at a dealership will go private seller as I have in the past 25 years. Thank you very much for listening to me vent. i know I didn't post right away in November of 2022 when i bought the car that is because I Wanted to have the cars WHICH THEY HAVE BEEN GREAT "Thank GOD" just wanted to have the cars for a while and see how was the experience in the long road with the dealership... so, I can give feedback....

Atlantic Hyundai

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