I used A&W for years until I bought a new car and began to take it to the dealership for service . Now the car is aging without a warranty. The dealer charges more for repairs . When I returned to A&W ; I found a different team there . Friendly and polite . My only reservation about the service was sometimes the communication was sketchy.
I told them what my auto issues were because I had an estimate from my dealer . It took them awhile to figure it out . Their mechanic first detected something completely different. In the end my dealers assessment was correct .
As a customer who knows very little about cars ; I would like to feel assured the service people will know .
In the end the cost was better than my dealer yet higher than they first quoted .
I still plan to use them again because it’s convenient to where I live and they are very friendly. I believe in supporting my local businesses.
The A & W crew, and they truly are a team in the way they work. They are all very knowledgeable in their areas of expertise that supports a mission of
customer service to their automotive repair customers
They are a Blessing!
I called 45 mins before closing time with a screw in my tire with my fingers crossed that they could squeeze me in. They did and they fixed it while I waited providing laughs and conversation (and I got a little tutorial). Everyone was warm and welcoming. I’d pick them over the big chain places any time.
Pamela said the technicians are from the previous business at this location and provided good, respectful, courteous service. She has been a customer of this business for a long time.
The team at A&W is always friendly, prompt, and upfront about costs and recommended services. My (admittedly old) car's been running A-ok for the few years I've gone to them.
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I told them what my auto issues were because I had an estimate from my dealer . It took them awhile to figure it out . Their mechanic first detected something completely different. In the end my dealers assessment was correct .
As a customer who knows very little about cars ; I would like to feel assured the service people will know .
In the end the cost was better than my dealer yet higher than they first quoted .
I still plan to use them again because it’s convenient to where I live and they are very friendly. I believe in supporting my local businesses.