Business Solutions
SureCritic / 1st Rate Auto
business image

1st Rate Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(85 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
78%
4 stars
15%
3 stars
4%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(865) 272-3654
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
50 Jefferson Ave Oak Ridge, TN 37830
Get Directions
1st Rate Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(85 Reviews)
Write a Review
Recent Reviews
AP
Alex P.
Oak Ridge, TN
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2013
verified customerVerified Customer
Category: Service
Alex said they were nice but he does not trust automotive repair businesses. He said he does not know vehicles and he was unsure if replacing the catalytic converter solved the problem. His vehicle has the same sound as when he purchased it. They were able to get things done quickly. He plans to take his vehicle elsewhere to have them check the work.
Recommended
JW
Joseph W.
Oak Ridge, TN
Mitsubishi Lancer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2013
verified customerVerified Customer
Category: Service
Joseph said the business has always taken good care of him.
Recommended
KH
Kim H.
Oak Ridge, TN
Dodge Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2013
verified customerVerified Customer
Category: Service
Kim said this business is kind, friendly, and honest.
Recommended
BS
Barry S.
Oak Ridge, TN
Honda Civic
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2013
verified customerVerified Customer
Category: Service
Barry said they did the work. He had to take the vehicle back to make sure his vehicle was okay because he was having some issues.
Recommended
BB
Bill B.
Oak Ridge, TN
Mercury Grand Marquis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2013
verified customerVerified Customer
Category: Service
Bill said they are the best.
Recommended
BD
Barbara D.
Oak Ridge, TN
Saturn SL1
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2013
verified customerVerified Customer
Category: Service
Barbara said the business keeps her old vehicle running beautifully. The personnel were attentive, courteous, and did not charge too much.
Recommended
EE
Eric E.
Kingston, TN
Jeep Grand Cherokee
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2013
verified customerVerified Customer
Category: Service
Eric said they are so busy, it is hard for them to find time to talk with him. They are very polite and do a good job.
Recommended
FH
Freda H.
Oliver Springs, TN
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2013
verified customerVerified Customer
Category: Service
Freda said they did a great job and it was reasonable price.
Recommended
TH
Tom H.
Oak Ridge, TN
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2013
verified customerVerified Customer
Category: Service
Tom said the business did an exceptional job, they were quick and they made sure to take care of all the extras. They make sure the vehicle is in good running shape before they return it and everything is neat and orderly. The vehicle is always ready when they say it will be.
Recommended
LV
gravatar
Lisa V.
Oak Ridge, TN
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2013
verified customerVerified Customer
Integrity
5
Recommended
CF
Charles F.
Oak Ridge, TN
Chevrolet Pickup
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2013
verified customerVerified Customer
Category: Service
Charles said the business took five days to diagnose his vehicle. The business didn't fix anything. He said they charged $100 for the diagnostic exam which was too much.
Recommended
HD
Hannah D.
Tennessee
Volvo V70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2013
verified customerVerified Customer
Category: Service
Hannah said the communication wasn't all good, but the vehicle was fixed.
Recommended
MH
Michael H.
Oak Ridge, TN
Nissan Sentra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2013
verified customerVerified Customer
Category: Service
Michael said they were really great at this business, really nice and helpful, but they were short staffed. When she dropped off her vehicle they didn't have anyone to take her home. After she picked up her vehicle she had to return to them because her check engine light came on, and she had to wait about 40 minutes for someone to help her. After she picked up her vehicle for her most recent service, the check light came on again. She doesn't know if she'll return to them again about the issue. She will still recommend them.
Recommended
CL
Cathy L.
Oak Ridge, TN
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2013
verified customerVerified Customer
Category: Service
Cathy said the people at this business were great to work with. She said sometimes it was hard to get a hold of them when she had a question. She would definitely recommend them to others and she appreciates them.
Recommended
LF
Lauren F.
Oak Ridge, TN
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2013
verified customerVerified Customer
Category: Service
Lauren said they were really nice.
Recommended
Businesses Near You
Creekwood Tire And Auto Repair
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(87 Reviews)
Grayson Collision Center
43
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(3 Reviews)
Affordable Tire Co
75
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,013 Reviews)
Dalton Collision - Knoxville
83
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1 Review)
AutoXtend
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,149 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.