ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

MM
gravatar
Mary M.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My Service
I am pleased at the walk in service offered.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2019 03:43 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AC
gravatar
Archie C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great and always available walk-in service. Service Representative Sean always provides the best customer service.
Recommended

LC
gravatar
Leandra C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
The Service Manager Sean is an outstanding ,friendly, trustworthy , and very professional efficient worker!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/29/2019 03:08 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GP
gravatar
Geoff P.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy service
In and out in a hurry, fixed right the first time.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:07 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SP
gravatar
Shana P.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The Service and Sales team are Great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/29/2019 03:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CY
gravatar
Charlene Y.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Custodial worker
Overall the place is great but it will be wonderful if the prices wasn’t so high for the services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:06 PM

Thank you for your review and for choosing Pohanka for your service. We here at Pohanka will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DT
gravatar
Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
127,000 plus miles service, oil change
Very friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RW
gravatar
Ramon W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service when you bring your car in for service.
The service whenever you bring your car in for service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LC
gravatar
Louis C.
Kettering, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. L Crawley
Service people should be more courteous and polite.
Someone in there service department stole my eyeglasse case.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:04 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Ive been here multiple times for service, usually the same customer service I always get, nothing extraordinary.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:03 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer service
Sean provided outstanding customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:03 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I have been bringing my car to pohanka Hyundai they have been great for car service needs the service advisor Sean Tolton has been wonderful explaining to me about what is due and why important to repair to keep my car running I recently had my serpentine time belt changed it was worn out thank you for keep me updated with my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:03 PM

Thank you for giving Sean a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the service coordinator Sean
goo customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:02 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MC
gravatar
Maureen C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service friendly. polite and knowledgeable of vehicles and repairs in repairs, customer servu
some repairs and labor are very expensive.
Customer service from the time I enter the Branch until I pay my bill
Car wash not satisfactory. Can do better at least clean the mats and interior since we're spending lots of money on our vehicle.
The ice cream ran out or discontinued?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:01 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
gravatar
Ronald F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
The Customer Service was great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/18/2019 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Ronald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MC
gravatar
Michael C.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is great and my service rep. Sean is great.
My service tech is the best. Mr. Sean also keep me informed on the status of my vehicle. He always asked is there anything he can do for me doping my stay at the dealership. Great job Mr. Sean
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:58 PM

Thank you for your wonderful 5 star rating Michael, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DC
gravatar
Donna C.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great communication from the staff
It took a little longer that I hoped to diagnose the problem, but they worked with insurance and others well and kept me informed

I received pictures and the name and number of the tow truck that hit my car in the shop. I would have liked a little more help with that
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:20 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

OJ
gravatar
Ola J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor Sean is great
Best service dept ever
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Ola. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
gravatar
Dennis H.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you for a great job
The employees that work so hard so to keep our cars runn
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:18 PM

We appreciate your trust Dennis, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LW
gravatar
Lutricia W.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service attention right away
Sean Tolton is a great service guy, he took care of me right away and he is very nice
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2019 03:17 PM

 We appreciate your kind feedback about our business and employees Lutricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.