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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(671 reviews)
82

Reviews of STEVE ENRIQUEZ

DH
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Donovan H.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I’ve brought my 2015 Genisis in for repairs and maintenance going on 2 years now. Working with Steve and his professional approach on dealing with my car problems has been amazing.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/22/2020 12:42 PM

Thank you for the great 5 star review. Hope you have a great Christmas and a happy new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2021
verified customerVerified Customer
Category: Service
RESCORE-Service Department
I was recommended to rescore my one star review because “higher management” wanted me to BEFORE my car is fixed. Dear “higher management”, Carlos has been trying to do all he can to help get my car back to how it should be but of course it may not meet your timeframe. Everything takes time and Carlos is trying his best. If “higher management” has an issue with my rescore (that I needed to do before my issue was fully resolved), please, reach out directly. What I can recommend is that Hyundai NEVER EVER use the body shop my car was sent to. That is not on Carlos, Steve, or the kind schedulers. That is on “higher management” and Hyundai itself.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
Service Type: Maintenance
Category: Service
Dear Temecula Hyundai- Take Accountability for Your Actions
Took my car in for a service and I came back to my car with black finger prints and green liquid all around my car hood and doors. Took my car back into the dealership because the paint was peeling (due to a manufacture paint failure) and they returned my car with paint over-spray on my entire windshield as well as scratched (Service tried to say it was just from rocks....rocks do that), my front emblem damaged (Service tried to say it was not them but then had no pictures to prove it, however I did), and they scratched the chrome on my door (Service also tried to say it was not their fault). Moral of the story, I have had to take more time off work, have my car professionally cleaned, and argue with the Service team as they refuse to take accountability for their actions and make excuses left and right. Hyundai is a wonderful brand. The women making appointments for service are very sweet. But the service team at Temecula does not care to take accountability, their service crew does not care about their customer's cars and the body shop that is used for repairs...don't even get me started. They only use that bodyshop because it is cheap labor and they can save money. It is so sad that I don't trust Temecula Hyundai so much that I have to take a picture of my millage and gas to make sure their 'team' didn't take my car out for a joy ride. Anonymous....I'm sure you know who I am.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2020 10:57 AM

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GS
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Gary S.
Winchester, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Reasonable, Helpful and Pleasant
Temecula Hyundai service staff makes your service pleasant quick and easy. Very cost affordable. Recommend their service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/07/2020 07:53 AM

Thank you so very much for the great 5 star review. Hope you have a great Holiday Season. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Great service!
The manager provided great service!
Recommended
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Great service!
The manager provided great service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2020
Service Type: Maintenance
Category: Service
Good Overall
They clean your vehicle upon completion of service. Though I wish that I didn’t have to come up and check to see when the service was completed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:47 AM

Thank you for the feedback, I will be more then happy to have a conversation with our staff and make sure they are more attentive to the time once the vehicle is completed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
NU
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Niki U.
Valley Center, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Very happy, worth the extra drive time to go to Temecula over Escondido Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:44 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RE
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Rodolfo E.
Escondido, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
I always drive the extra mile to get great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DH
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Del H.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best customer service
Steve is exceptional. He’s an honest guy who truly goes above and beyond when it comes to customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
EJ
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Emily J.
Wildomar, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service!
Thanks Temecula Hyundai team!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff.
All's good!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2020 09:20 AM

Thank you for the fantastic 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DS
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David S.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Service
While driving home my engine light came on. I called Temecula Hyundai while driving (hands free) and I was told to drop it off. This was Saturday. They were busy so I didn’t expect to have it diagnosed and fixed that day (which didn’t really concern me). They had it done before the end of the day. The better news was it was covered by my 10 year/100,000 mile warranty!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/21/2020 07:24 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
FM
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Fran M.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance service
As soon as you drive in to the service area they greet you, find out your needs and take you their waiting area; which is always clean. The car service is prompt and then your on your way.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:15 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JZ
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Juan Z.
Sun City, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I have always received great service. Every representative is helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/11/2020 08:42 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
IM
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Israel M.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Second time in getting a service and staff is very friendly. Very helpful, haven’t had a bad experience yet.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/01/2020 07:48 AM

Thank you for the great 5 star review. Hope you have a great day and hope to see you soon for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
LS
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Lisa S.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication & Excellent service
Having been in the auto industry for 20+ years I know about customer service from the inside out. What I expect is exactly what I extend to customers that I've had the pleasure meeting and working with.
My service advisor, Carlos Velasco made a great first impression with his excellent mannerism & pleasant tone he made my experience one that I would ask for him again.
Thank you to Carlos for taking not only great care of me but my car as well!
Lisa S
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/25/2020 01:36 PM

Thank you for the fantastic survey, Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JS
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James S.
Fallbrook, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
car was picked up for free
fantastic
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/24/2020 08:37 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
HD
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Henry D.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealer
Great atmosphere. All employees are great. Never disappointed
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/11/2020 09:46 AM

Thank you so very much for the great survey. Hope everyone is staying safe and hope to see you again in the future.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MM
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Michele M.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Such Wonderful Service!
Temecula Hyundai picked up my 2017 Sonata for service at my home. I have always had them service my car and have received excellent care. I felt this was above and beyond great service! It came back clean and maintained. It was safe and easy. Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2020 07:10 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to service your vehicle with us.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AV
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Andrea V.
Lake Elsinore, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees
Amazing attention!!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2020 07:09 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to service your vehicle with us.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They keep my 11 year old Hyundai humming.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2020 07:09 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to service your vehicle with us.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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