Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
avatar

STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(671 reviews)
82

Reviews of STEVE ENRIQUEZ

Verified Customer
Sun City, CA
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Vehicle Service
I have always had good experiences when I bring my vehicle in for service. The staff is great!
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022 09:22 AM

Thank you for the review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AP
gravatar
Ajay P.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
10
Category: Service
Steve is above and beyond, just for life , drive 30 plus miles one-way.
Steve is above and beyond and always helpful Nd straight forward and very honest.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2022 03:52 PM

Thank you for the great 5 star review. Hope you have a fantastic weekend. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AP
gravatar
Ajay P.
San Marcos, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Steve is above and beyond, just for life , drive 30 plus miles one-way.
I drive 30 plus miles for service ,one way ,Steve in service is above and beyond and so is the manager of service Carlos is awesome also.
Charles S N., Director of Operations from Temecula Hyundai responded on 02/11/2022 03:37 PM

Thank you so much!! 

We appreciate you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
avatar
STEVE ENRIQUEZ
MM
gravatar
Marilyn M.
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
In and out with new battery!!
Not at home and vehicle would not start, eventually it did, and we drove it to the dealership. It was the battery. Put in a new one and all is good again!! Thanks.
Marilyn
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 10:40 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Another satisfying normal maintenance trip to my local Hyundai dealer
I had set up a service appointment with the Temecula Dealership, unfortunately I didn't double check the date I entered and when I arrived at the dealership to have the requested maintenance performed, I was informed that my appointment was still 2 weeks away. I went back and looked at my backup and found that I had goofed. They took me anyway and I was pretty embarrassed by mistake but the personnel didn't worry about it and took care of it 2 weeks early!
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 08:22 AM

Thank you for coming in to see us and have your vehicle serviced with our dealership. I am glad that we took you in early and had your maintenance performed same day. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
CC
gravatar
Crystal C.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank you Temecula hyundai service team
100% best service and attention , :) , i feel so confident driving my car around knowing it has been inspected by the temecula hyundai service team, thank you! I really appreciate it!
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:52 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
PT
gravatar
Patricia T.
Sun City, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceeds expecttions
I purchased my Hyundai Tuscon from Temecula Hyundai in July 2017 and have returned thereafter for each successive maintenance service. From Sales to Service my experience has consistently exceeded expectations. The folks in every department and at every level do an excellent job of making the Customer their #1 priority.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021 03:59 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
PC
gravatar
Pablo C.
Murrieta, CA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Completely satisfied.
Both repair and customer service is excellent.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:23 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
CT
gravatar
Clark T.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very, Very happy WITH Hyundai, They stand behind their cars
I am very happy with Temecula Hyundai, they stand behind their vehicles and excellent service
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:21 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AC
gravatar
Antoine C.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai #1
Hyundai in Temecula is the best!!! Steve is one of the main reasons we continue to get our car serviced there!! The whole team is accommodating, on time, and provide the best service!!
PEYTON E K. from Temecula Hyundai responded on 11/22/2021 09:03 AM

Good Morning Antoine,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I am a very satisfied customer
Every time I take my car for any car service I leave the dealership fully contented and satisfied with quality of work. Staffs are really friendly and make you feel comfortable even if there’s a wait. The facility is cleaned and relaxing.
PEYTON E K. from Temecula Hyundai responded on 11/15/2021 12:53 PM

Good Afternoon Pablo,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2019 Hyundai Accent!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
DB
gravatar
Duane B.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Excellent Service Department. Repairs correctly and timely.
PEYTON E K. from Temecula Hyundai responded on 11/02/2021 12:45 PM

Good Afternoon Duane,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2012 Hyundai Genesis!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
WB
gravatar
Wendee B.
Oceanside, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Temecula Hyundai
My 2014 Sonata had to have the engine replaced under warranty. Everyone at Temecula Hyundai was great to work with and kept the lines of communication open throughout the process. I've moved out of the Temecula area since my original purchase but would definitely go back if I still lived there!
PEYTON E K. from Temecula Hyundai responded on 10/29/2021 09:16 AM

Good Morning Wendee,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2014 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
CW
gravatar
Cheryl W.
Menifee, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Temecula Hyundai
Steve and staff member were great. Vehicle restoration complete and return sooner than promise. Friendly and professional. Job well done.
Thank you!
PEYTON E K. from Temecula Hyundai responded on 10/26/2021 12:51 PM

Good Afternoon Cheryl,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2020 Hyundai Elantra! 

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
PK
gravatar
Pat K.
Corona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
2013 Sonata Repair
Everyone at the dealership was outstanding. Explained the process for the engine replacement and kept us informed along the way.
PEYTON E K. from Temecula Hyundai responded on 10/25/2021 09:58 AM

Hi Pat,

Thank you so much for taking the time to fill out our survey regarding your recent visit with us. We appreciate your feedback and are glad to hear that Steve and the rest of our team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2013 Hyundai Sonata.

We are grateful for your business and excited to have you as a loyal member of the Temecula Hyundai Family!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
SD
gravatar
Sandra D.
Menifee, CA
2020 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Second time
This is the second time two of my lease cars broke. The first time I changed it. The second time they wanted to increase my payment to $400+ dollars. I didn’t have any choice but to wait a month for my car to be repaired and I didn’t have a fair price or option to change it.
PEYTON E K. from Temecula Hyundai responded on 10/19/2021 03:34 PM

Good Afternoon Sandra,

My name is Peyton. I am a Customer Care Agent for Temecula Hyundai Service, and I'd like to personally thank you for taking the time to fill out our survey regarding your recent service with us. We sincerely appreciate your feedback; I assure you that we take any recommendation for improvement very seriously and work to ensure that negative aspects of one's experience never occur again.

With that, I'd like to apologize for the issues that you experienced while your 2020 Hyundai Venue was here for service. We pride ourselves on providing fast, friendly, efficient service to every customer that visits Temecula Hyundai, and it is evident that in your case, we failed to meet this expectation. To address the delay in servicing your vehicle, I do acknowledge that Hyundai Motor America has been experiencing large-scale supply-chain issues, in which several high-demand parts are on national backorder. This is most-likely the reason for the lenth of time that we had your vehicle here for maintenance. However, I completely understand how frustrating it is to be without a vehicle for that long, and sympathize with your concerns.

As for the sales-related issues with your leases, I would be happy to forward your concerns to the management team in the Sales Department so that they have an opportunity to make this right. They would be more than willing to assist you in this matter. 

I would love the opportunity to make this right for you. Please feel free to contact me at your earliest convenience. I can be reached at (951) 699 - 6807 or by email at pkatz@temeculahyundai.com.

Again, I am so sorry for the inconvenience and frustration that we caused you, and look forward to speaking with you.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Lake Elsinore, CA
2021 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Staff
The team here at Tmecula Hyundai are great! The staff knows exactly what they are doing and are extremely helpful and knowledgeable. My wife and I were able to get what we needed to do on our Ioniq fairly quickly. We will definitely return for future services.
PEYTON E K. from Temecula Hyundai responded on 10/18/2021 11:03 AM

Good Morning!

Thank you so much for fillng out our survey! We greatly appreciate the feedback and are so happy to hear that Daniel, Baltazar, and James were able to provide you with 5-Star Customer Care! We pride ourselves on giving fast, friendly, efficient service to every customer, every time, and I'm excited that we were able to do just that for you.

We are grateful for your business and look forward to servicing all of your vehicle's needs in the future. Thank you for being a loyal member of the Temecula Hyundai Family!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
KE
gravatar
Khaled E.
Murrieta, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
Very pleasant and easy
I purchased two vehicles from Temecula Hyundai and i couldn't be happier with the overall professionalism and courtesy the staff provides. Even on a rare occasion when something go wrong, the service department is quick with a fix with a very positive attitude. I trust the staff at Temecula Hyundai with my family vehicles because I know they'l do an exemplary job.
Employees worked with
avatar
STEVE ENRIQUEZ
BF
gravatar
Branden F.
Fallbrook, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Had to get a new clutch on my Elantra which was covered under warranty .. my car was returned 4 days earlier then expected .. great service!
PEYTON E K. from Temecula Hyundai responded on 10/12/2021 02:20 PM

Hi Branden!

Thank you so much for filling out our survey! We greatly appreciate your feedback and are glad that Steve and the rest of our service crew provided you with fast, friendly, efficient service while we replaced the clutch on your 2017 Elantra. We thank you for being a loyal member of the Temecula Hyundai Family, and look forward to servicing all your vehicle's needs in the future.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
RS
gravatar
Richard S.
Menifee, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Na
Na
PEYTON E K. from Temecula Hyundai responded on 10/11/2021 09:26 AM

Good Morning Richard,

I'd like to personally thank you for filling out our survey regarding your recent visit with your 2015 Hyundai Genesis. We greatly appreciate your feedback, as it is integral in helping us grow and improve. We strive to give every customer genuine 5-Star Customer Service, from our service entrance to our waiting area, ever time. It is indicative that in some of those aspects, we failed to do that during your most recent visit with us. Please feel free to reach out to me directly with any more information that you can provide about your visit, at your earliest convenience. I'd love the opportunity to make this right for the next time you visit us, as well as all of our loyal guests.

I may be reached by phone at (951) 699 - 6807, or by email at pkatz@temeculahyundai.com.

Again, we appreciate your business and are grateful for any insight you can provide.

Regards, 

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
avatar
STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.