Business Solutions
SureCritic / Hyundai Dealer / Paramount Hyundai of Hickory / SEAN DEEMER
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SEAN DEEMER

Paramount Hyundai of Hickory
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(49 reviews)
76

Reviews of SEAN DEEMER

MD
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Michael D.
Claremont, NC
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Routine Maintenance
Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2021
Service Type: Maintenance
Category: Service
Dealer
I used to like coming to get my car serviced because if the knowledge and dedication and care of the Advisors and technicians. New people now, not the same.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/02/2021 05:47 AM

Micheal, We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
Verified Customer
Lenoir, NC
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I was there for a appointment at 11am for a oil change. They didn't bring my vehicle back until 1230pm.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/24/2021 05:41 AM

We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
CB
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Christopher B.
Hickory, NC
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
great
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/20/2021 06:22 AM

Thank you so much for taking the time to complete an amazing review on our service departments behalf. We appreciate your business with us! At Paramount Hyundai we work diligently as a team to provide the best possible service experience with every visit. Thanks so much for being a part of the Paramount family. We look forward to seeing you again on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
FS
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Freddy S.
Lincolnton, NC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Customer Service!
Exceptional customer service by the entire staff. Very knowledgeable and they keep you updated on the service of your vehicle.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/13/2021 05:05 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
MB
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Mark B.
Hickory, NC
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Mark B
Excellent Service and friendly staff!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 06/07/2021 05:36 AM

Mark, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
CS
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Cynthia S.
Denver, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The people who work there
I have been there since I brought my car there and will never go anywhere else
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 06/02/2021 01:21 PM

Cynthia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
RG
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Richard G.
Arden, NC
2011 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Repair
Category: Service
Dealership is great. Hyundai is not...and takes money from dealers who do an outstanding job.
I have no way of complimenting the service department of this dealership for outstanding work and saying Hyundai does not honor commitments, is unfair to their dealerships lowering salaries because of corporates poor customer service, and is unresponsive to customers. That makes me love the dealership but never want to buy a Hyundai again!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 05/31/2021 04:15 PM

Pastor Graf
Thanks for speaking with me in regards to your fuel mileage reimbursement issue. As promised I will look into this personally and follow up with you. We appreciate your business and look forward to serving you many years to come.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
LM
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Lorie M.
Hickory, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always have my best interest at heart and go above and beyond to get the job done well. Team work is their practice and it shows throughout the whole process. Every staff member is friendly and helpful.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 04/20/2021 05:36 AM

Lorie, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
JG
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Judy G.
Hickory, NC
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Not The Same People
There have been a lot of changes to staff. The service representative I preferred to work with, Candy, is no longer there. There is a new service manager. Get any agreements in writing. As far as I can tell, the service quality still seems to be good.
Not Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 04/21/2021 12:49 PM

Thank you for the feedback regarding your recent service visit. Extremely sorry to hear your recent visit was less than exceptional. It is always our goal to provide a 5 star service experience. We value your loyal business and will continue to work hard to earn it here at Paramount Hyundai / Genesis of Hickory. 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
LS
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Lydia S.
Conover, NC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Exceptional
Their name says it all! Paramount, is the exceptional experience we know we can depend on every time we work with them. We've purchased our last 2 vehicles here and we trust them to do all of our service, maintenance and checkups. They are reasonable and fair, we have had no issues with their service or any repairs they have ever done. Their appointment scheduling is always prompt and efficient. They get us in and out as quickly as possible, they are respectful of our time and when we work with them we expect and get nothing but the best, a Paramount experience!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/30/2021 04:45 AM

Lydia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
TK
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Timmy K.
Claremont, NC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Very exceptional and speedy service
I've always had good service from Paramount Hyundai. I have a difficult schedule and they always work with me. I highly recommend them to anyone who needs repairs or service in a timely manner!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 08:22 AM

Timmy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
TE
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Tammy E.
West Jefferson, NC
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service
Quick and great service
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 05:31 AM

Tammy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
DG
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Debra G.
Cherryville, NC
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
Going to Hyundai service department is no ordeal. No problems with the waiting. The employees are kind, courteous and very helpful. Easy breezy to get an appointment and the wait area is very nice and comfortable. Thank you, Paramount Hyundai!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 05:32 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
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SEAN DEEMER
JA
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Jeffery A.
Connelly Springs, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
impressive service
went in for normal service(oil change, tire rotation). Was served quickly. But what I was really impressed with was the fact that they did not try to push any unnecessary service to the vehicle. Lots of places try to make you feel that you need this or that done soon and want you to spend more money. I did not get that here. Refreshing
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/24/2021 04:30 AM

Jeffery, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
TA
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Timothy A.
Vale, NC
2018 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick, friendly , and not too expensive
prompt reception and quick service
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/01/2021 04:44 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!  

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
DH
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Douglas H.
Conover, NC
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!!!!
Always received exceptional service and courtesy having my car maintained here
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 02/27/2021 06:54 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!  

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
DF
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Douglas F.
Hickory, NC
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Easy!!!
I was getting ready for my first live conference since the start of Covid.
The staff served be quickly and had me on my way.
My car was service ahead of time. They left me a message and let me know any additional issues that we coming up.
Thanks to everyone.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 02/26/2021 04:35 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!  

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
CA
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Constance A.
Cherryville, NC
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Customer Service
I’ve been going to Paramount Hyundai for years now, and they are always the same and caring people and they really work hard to please their customers.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 02/26/2021 02:31 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!  

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
RJ
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Robert J.
Hickory, NC
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
10 out of 10 dealership.
Service after the sale is a quality I look forward to. I’ve always been pleased with their Sales & Service departments. The employees are always courteous as well as professional.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 02/19/2021 05:20 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!  

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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SEAN DEEMER
Verified Customer
North Wilkesboro, NC
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and friendly staff
Have had excellent service for several years and has always been of top notch service
Recommended
JASON G., Service Manager from Paramount Hyundai of Hickory responded on 01/29/2021 03:45 PM

Dear Valued Customer,
Thank you for the kind words regarding our service department staff. At Paramount Hyundai we strive to provide our guests with the best possible service experience with every visit especially during these trying times. Thank you again for your business and please do not hesitate to contact us if we can be of any assistance in the future.

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Employees worked with
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SEAN DEEMER
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