Verified CustomerWe appreciate you taking the time to share your experience with us. It sounds like you had quite the adventure with your GTI, and we can assure you that we prefer our cars to purr like kittens, not roar like lions! It's great to hear that our shop met your expectations in terms of cleanliness and professionalism. However, we understand how unsettling it must have been to find the air induction hose unhooked. Mistakes can happen, and we're glad you were able to fix it, but it definitely shouldn’t have landed on your to-do list. We genuinely value your feedback and will take it to heart as we strive to improve our services. If you have any lingering concerns, please don’t hesitate to reach out. Safe travels, and may your GTI reclaim its quiet elegance! We did notice that you were infact slightly overcharged for the battery, I went ahead an refunded to reflect the proper pricing. Thank you for letting us know so we can prevent this for the future.
Verified CustomerWe're glad to hear your daughter was able to navigate the wild world of car troubles successfully! It sounds like she aced her “car repair” midterm with flying colors. We're happy that our team could step in and take care of the situation in a timely manner, ensuring she made it home safe and sound. Keeping you both in the loop is what we strive for, especially during midterm season when stress levels might be higher than your average college tuition! Thanks for choosing us, and here’s to a smooth drive home and hopefully no more surprises under the hood.
Verified CustomerThank you for sharing your experience with us. We're pleased to hear that we were able to provide you with the level of service we strive for, even if your visit hit a bump in the road due to the parts delay. It sounds like your Taureg has found a new home with us, and we're here to support it! Your suggestion about double-checking part availability is appreciated and something we take seriously. We'll definitely work on tightening our laces on that front to minimize any delays in the future. We look forward to seeing you back for your next appointment. Here’s hoping your next visit is delightfully uneventful!
Verified CustomerIt's always great to hear when our customers have a good experience—especially when they keep us on our toes with their questions! We're glad you found us quick and thorough; we aim to be as engaging as we are efficient. Your MK6 GolfR is in great hands, and we appreciate you taking the time to share your thoughts. If you have any more questions or just want to chat about cars, you know where to find us!
Verified Customer
Verified CustomerWe're really glad to hear you had such a positive experience with us! It sounds like you encountered our team at their finest, ready to share their passion and knowledge. We appreciate you taking the time to share your thoughts and look forward to providing more great experiences in the future.
Verified CustomerIt's fantastic to hear that the new square set of Niche wheels has transformed your ride into something more suited to your style. We totally get that sometimes the flashy look doesn't fit everyone's vibe. We're happy to help you get back on "Banker's row" — now that's a classy upgrade! Here's to improved look and ride quality; may every drive feel as smooth as a banker’s negotiation!
When I left the shop, I noticed my car was considerably louder when I would go to the throttle. When I arrived home I found that the air induction hose had been removed from the air intake box and the air intake box was not secure like it was when i arrived at the shop. Not sure if it was a mistake or not but I hooked the hose back up and the problem seemed to go away although for whatever reason it still seems louder. Not sure how that could have happened on a part that was not being worked on. Perhaps just an accident.