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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(855 reviews)
74

Reviews of Kevyn Erbe

RP
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ROBERT P.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
verified customerVerified Customer
Category: Service
Recall
Fast,friendly.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/01/2018 10:41 AM

Thank you Robert for taking the time to rate and review our dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
DL
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DOUG L.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
verified customerVerified Customer
Category: Service
Well recieved ,fast good service.!!!!!!!!!!!!!!!!!!!
Nice friendly people,and prompt service.!!!!!!!!!!!!!!!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/01/2018 09:47 AM

Thank you so much Doug for this outstanding review! We are pleased  to hear that you had an excellent time at our dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
DS
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DENNIS S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
verified customerVerified Customer
Category: Service
Oil Change & Tire Rotation and Recall completed
Oil Change & Tire Rotation and a recent Recall was completed professional and promptly by all.
Thanks!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/01/2018 09:42 AM

Thank you Dennis for the wonderful review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
BW
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BRENT W.
Spokane, WA
Ford Taurus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Air filter filthy. The worst I have seen,and they okd it.
Considering the month of September smoke and dirty air, I asked about the air filter specifically, service tech told me to not worry, they had blown it out and would be okay. I drove home and pulled it out to inspect myself, it was black and no light thru it at all. I bought a new one to protect my motor and fuel economy. I am supposed to be able to trust you guys. I have trusted the dealership for years in the past.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:48 AM

Hello Brent, thank you for taking the time to rate and review our dealership. We strive on excellent customer service and I want to make sure you get that. If you could please give me a call so we can go ahead and discuss more of what happen. I can be reach at 208-667-3510. We appreciate you choosing Mike White Ford and look forward to continuing business with you. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
SD
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SHIRLEY D.
Calder, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Very friendly and quick service, but had a little problem this time.
I had a great experience there, and will always come back. Don't even know if it was their doing. I was done in just a half an hour. I noticed my oil setting was not set back. And soon after my skid plate fell off. I had to crawl under and take off the 2 screws left. Other than that, I really like the way I am treated. I just need bigger bolts for my skid plate.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:36 AM

Thank you so much for your review Shirley! I apologize you had to crawl under your car to get the skid plate, we truly do appreciate you. I will speak to one of our service advisor and make sure the next time you come in we will have taken care of it. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
TG
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TERRE G.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Excellent Service
Brought my new Explorer in for a leak that was detected on its last service. Arrived earlier than my set appointment & my vehicle was serviced early as well. Kevyn was great - friendly, professional & courteous.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:15 AM

Wow Terre, that is great to hear! Kevyn is wonderful and we are glad to hear that we could fix your Explorer! We appreciate you choosing Mike White Ford and look forward to seeing you again.

 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Dalton Gardens, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Oil change
Prompt courteous service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 01:33 PM

Thank you for taking the time to rate and review our dealership. We appreciate you choosing Mike White Ford and hope to see you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
KC
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KENNETH C.
Coeur D Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Category: Service
Done right on time
Said my truck will be done at 1:00 I showed up just as They called me right at on time. I appreciate them for realizing my time is valuable to.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 11:03 AM

Hello Kenneth, thank you for taking the time to rate and review our dealership. We are very pleased to hear that you had a wonderful experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
SE
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STEPHEN E.
Coeur D'Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Category: Service
New Winter tires and oil change
When I arrived I was pleased to see all I had to do was a brief service review and a signature and the rest was all taken care of by Kevin and Tyler. Great Service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 10:55 AM

Hello Stephen, thank you for taking the time to review our dealership. We are very pleased to hear that you had a wonderful experience with Kevyn and Tyler and will be sure to let them know. We appreciate you choosing Mike White Ford and want you next visit to be better than your last. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
JD
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JASON D.
Coeur D'Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
verified customerVerified Customer
Category: Service
Quick service
Thanks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 12:05 PM

Hello Jason, thank you so much for the 5 star review and recommending us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
MB
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MICHAEL B.
Coeur D'Alene, ID
Mitsubishi Lancer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great service
great service thanks!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 09:47 AM

Hi Michael, thank you so much for the 5 star review! We appreciate you choosing Mike White Ford and look forward to seeing you again here soon.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
MS
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MARTIN S.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
always reliable
courteous people, gets the job done in a timely manor. Nice waiting area. Have used this Ford place for many years...
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:28 AM

Hello Martin, thank you for taking the time to rate and review our dealership. We strive for excellent customer service and we are happy to hear that you had such a wonderful experience.  Thank you again for choosing Mike White Ford, we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
MC
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MARY C.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great service
The service people really made me feel special when I pulled in for service (oil change), and had me out of there in 45 minutes!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:23 AM

Hello Mary, thank you so much for this glowing review! We can not tell you how much this means to us! We want everyone to feel special when they come to our dealership, and I am happy to hear that you got this experience. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Wallace, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
A great Experience all around, from buying to services.
Thanks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:17 AM

Thank you so much for these kind words! We can not tell you enough how much this means to us! We appreciate you choosing Mike White Ford and if you have any questions please give us a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
JB
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JOHN B.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Excellent Customer Service
Went in for oil change. Greeted politely and promptly. Out in 30 minutes. Very satisfied!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 09:35 AM

Hello John, thank you so much for taking the time to review our dealership. We appreciate your kind words and are glad we could get you in and out satisfied. Thank you again for choosing Mike White Ford, we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
TD
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TYSON D.
Post Falls, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
verified customerVerified Customer
Category: Service
Great customer service
The team was speedy, responsive, and very helpful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 01:12 PM

Hi Tyson, we are so happy that we were able to find a vehicle that fits all your needs! Thank you for taking the time to rate and review our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
TC
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TIM C.
Newport, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Prompt courteous service
Great Ford dealership for service. I bought my F-150 elsewhere, but I come here for the service department. Fast, efficient, trustworthy service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 09:13 AM

Hello Tim, Thank you very much for taking the time to rate our dealership and say those kind words. We appreciate you choosing Mike White Ford to get your service done, we want your next visit to be better than your last! Please give us a call if there is anything else we can do. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
GH
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GREG H.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Good Service, typically high dealer cost
Had oil change, full synthetic. Of course it's very expensive, but the real issue is Ford wants you to change synthetic on the same schedule as regular oil... every 5000 miles. How much sense does that make? So going 10k. Service person asked if I wanted Def fluid topped off, said yes... oops.. 1.41 gallons, $22.56. $16 per gallon. Walmart: about $4 per gallon.. how much is urine worth anyway? I thought they would have a nice bulk container and give me a decent price, like the 55 gal rate of 3 bucks .. sorry.
I really do like to go to the dealer for service, and if they would give you a decent deal, would be more inclined to do so.
Service techs are very friendly, and professional.. so no beef there. Pretty crazy that you have to book an oil change over a week out.. but that's inconvenient, not terrible. Just get with the pricing program and you might get more business.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/17/2018 04:30 PM

Hello Greg, thank you for taking the time to rate and review our dealership. We understand the frustration that this may have caused. The $1.14 is the prices for a quart which means it`s $5.64 for a gallon. I see here we put in four gallons of DEF which comes to a total of $22.56. We used Ford DEF fluid in your vehicle which Ford Motor dictates the prices. We truly do appreciate you choosing Mike White Ford and would like to continue business with you. If you do have any more questions please give me a call and I would be more than happy to help.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
MK
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MIKE K.
Post Falls, ID
Ford Edge
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2018
verified customerVerified Customer
Category: Service
Business, as usual
This was a ruetin service,and took about an hour..The only over site was they forgot about me waiting in the customer lounge,only after checking my phone for text,did I see a miss call from the srevice department to come and pick up my car..valued customer, not this time.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 02:10 PM

Hello Mike, Thank you for taking the time to review our dealership. I am very glad to hear that Kevin was able to speak with you, and I want to apologize about the miscommunication on our part. Kevin did take off for lunch and pass the information on to Tyler thinking you were not waiting in our lounge. We apologize again and if there is anything I can do please let me know. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
verified customerVerified Customer
Category: Service
Excellent service!
Excellent service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 09:01 AM

Thank you so much for the excellent recommendation and review! We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
KE
Kevyn Erbe
Service Advisor
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