Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kent Odekirk
KO

Kent Odekirk

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(260 reviews)
88

Reviews of Kent Odekirk

JH
gravatar
JEFFRIE H.
Rathdrum, ID
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2022
verified customerVerified Customer
9
Category: Service
Oil Change Service
I made a service appointment. They were ready for me when I arrived. Service was prompt. No aggressive upselling.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:11 PM

Jeffrie, thank you for the 5 star review! We're so glad that your oil change went so well! We promise that we don't like up-selling any more than our customers do! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
GH
gravatar
GORDON H.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2022
verified customerVerified Customer
10
Category: Service
Just had my oil changed. Staff were friendly and the work was done on time.
Just had an oil change. The work was done in a timely manner. Kent explained the inspection report.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:10 PM

Gordon, thank you for the 5 star review! We're so glad that you had such a good experience with Kent! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
RS
gravatar
RONALD S.
Dalton Gardens, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2022
verified customerVerified Customer
10
Category: Service
Excellent
Service is First Class
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:09 PM

Ronald, thank you for the excellent review! First class is always what we aim for! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
MF
gravatar
MICHAEL F.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2022
verified customerVerified Customer
10
Category: Service
Another service done well
Everyone was professional and friendly. They asked for permission before replacing the engine air filter. Oil change went well and general inspection of my F150 went well.
My wife and I looked around the lot while the technicians worked on my truck… even the sales personnel were polite and not too pushy!
Great place!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:09 PM

Michael, thank you for the fantastic review! We're so glad that your experience was pleasant from top to bottom! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
JF
gravatar
JOHN F.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2022
verified customerVerified Customer
10
Category: Service
The works....always a Great Job.
...from the first young man who opened the service door for us promptly at 7:00 a.m. to the nice young man who told us our truck was done, and everyone in between, it was a excellent experience. It always has been, we have bought 5 vehicles at Mike White Ford, and will continue to do so. Thank You for asking.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:08 PM

John, thank you for the excellent review! We'll be sure to share your kind words with our team! We appreciate your continued patronage and look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2022
verified customerVerified Customer
10
Category: Service
Routine Oil Service
Always a pleasure. Staff is friendly (lots of new faces) and prompt. Will continue to recommend your services to all that are looking for great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:07 PM

Anonymous, thank you for the kind review! We are excited to be adding some more new faces to our team so that we can help our customers faster and better! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
Verified Customer
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2022
verified customerVerified Customer
10
Category: Service
So nice and so speedy - excellent service - love my Ranger and live Mike White FORD dealership!
Love my Ranger truck and Mike White Ford provides excellent, fast service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:37 PM

Anonymous, thank you for the fantastic review! We're so glad that you've had such great experiences with our team and that you still love your Ranger! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
LG
gravatar
LORENZO G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2022
verified customerVerified Customer
10
Category: Service
Scheduled Maintenance - Felt like a Valued customer
Very fast service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:36 PM

Lorenzo, thank you for the 5 star review. You are a valued customer! We're grateful that you choose to come to Mike White Ford! We look forward to serving you again in the future. 

Employees worked with
KO
Kent Odekirk
IH
gravatar
IAN H.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2022
verified customerVerified Customer
10
Category: Service
Very helpful
Awesome service, my service provider was helping another customer so another rep came over to help me. Thanks again
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:57 AM

Ian, thank you for the 5 star review! We're so glad that you had an awesome experience and were well taken care of. Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
PG
gravatar
PAMELA G.
Bonners Ferry, ID
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2022
verified customerVerified Customer
10
Category: Service
In for a reg. checkup, oil change, tire rotation etc
I am a Ford person and have been a customer with Mike White Ford about 20 years. I am always treated well and the service department people are a great team! I entrust my car with them and have never been disappointed. Thank you to all at Mike White Ford!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:33 AM

Pamela, thank you for your kind words! 20 years is very impressive and we appreciate your continued patronage! We thank you for choosing us and look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
WW
gravatar
WILLIAM W.
Saint Maries, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Service
Oil change and check up
I always have outstanding service at White Ford. Usually ready early, great explanation of anything needed on my truck. Outstanding communication.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:44 AM

William, thank you for the outstanding review! We're so glad that your oil change went so smoothly. We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
PA
gravatar
PIERRE A.
Coeur D'Alene, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2022
verified customerVerified Customer
5
Category: Service
Treated like a number not a valued client
Came in for a tune up. Oil, filter change, air filter, etc on my F150 Limited. . And a bunch of recalls. I have a prepaid Ford maintenance contract. Had to point it out to advisor. Then picked up the car and was charged . Had to remind him again, and receive a credit.
I showed up @8:15am for a 8:00am appt. They let 2 other cars through and told me they would try to fit me in! Got my car back at 5:00pm.
Have 5 recalls on the truck, but am told you dont have parts.. so i have to come back. Felt like i was nothing special, just a number and advisor follows the rules. Nothing more, nothing less.
Not a great experience. Just average. If there was another Ford dealer I would probably try them for service.
Employees worked with
KO
Kent Odekirk
CN
gravatar
CALVIN N.
Worley, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2022
verified customerVerified Customer
0
Category: Service
Not what I thought your place was like
I am a old fella do ask foruch but when I don't get it I don't go back my truck is the Hart of my business it has the wrong gasket on the oil pan it was on back order for some time so I sat . When it come In and time for my appointment we had a lost a family member so I told them to reschedule it so I wate now I go for a oil change and they tell me I must pay for it what happened to the 10 free oil changes they told me I got for the wate for the part that was when I had a plan ? So I ask for the gasket we can give it to you that not how it works so ok. If it was ordered in the plan is it not mine " no " so I don't think I will be coming back to you for service no longer so you people can have a good day
Employees worked with
KO
Kent Odekirk
RM
gravatar
ROY M.
Hayden, ID
Mazda B4000
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2022
verified customerVerified Customer
0
Category: Service
Bad
Went in to have oil changed and interior filter. Didn't need the interior air filter. The oil change seems ok but now my turn signals do not work. They worked when I drove there and have been working fine since I bought the truck. Now they don't work, and I will have to spend my time to fix or pay someone else to fix. My guess is someone did something and blew a fuse or something. Never had this problem before and now its inspection reports say," Multiple leaks rec further diag, Flasher Bulbs and Outer cab bulb out". I don't even know what that means. I asked the service person if it was the turn signals and he said no. He said it was the flasher, but my turn signals do not work at all now. Poor job. I will not go there again and will tell others what happen. Service should be better than that!
Employees worked with
KO
Kent Odekirk
LH
gravatar
LISA H.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2022
verified customerVerified Customer
10
Category: Service
Routine Oil Change
Courteous service and review of vehicles health.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:33 PM

Lisa, thank you for the 5 star review! We're so glad that your oil change went so smoothly. We look forward to serving you again in the future.

Employees worked with
KO
Kent Odekirk
Verified Customer
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customerVerified Customer
10
Category: Service
Quality Service For Oil Change and Tire Rotation
Friendly, courteous, and great customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:05 AM

Anonymous, thank you for the 5 star review! Friendly, courteous and quality are all things that we strive for! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
MH
gravatar
MARY H.
Spokane, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customerVerified Customer
10
Category: Service
Always Excellent !
Always Excellent !
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:27 AM

Mary, thank you for the the excellent review! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
verified customerVerified Customer
10
Category: Service
Consistent Service
Always courteous and completed on-time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a pleasant experience. We look forward to serving you again in the future.

Employees worked with
KO
Kent Odekirk
YA
gravatar
YVETTE A.
Ritzville, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2022
verified customerVerified Customer
10
Category: Service
No none sense oil change
Great customer service, friendly and on time appointments
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:25 AM

Yvette, thank you for the great review! We're so glad that your oil change was smooth and no non-sense! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Newman Lake, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2022
verified customerVerified Customer
9
Category: Service
It was good
Everyone was very friendly and knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Anonymous, thank you for the good review! Friendly and knowledgeable are two of our biggest goals for every appointment! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.