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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

JY
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Joseph Y.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hello was there
Christmas day my starter died. Dec 26 called Hyundia of Wesley Chapel got their full cooperation I had the car towed there had it back the same day.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/31/2019 05:13 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GV
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Gary V.
Lutz, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
brake light outage
service was done quickly as it has always been in the past.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2019 05:32 AM

Thank you so much for the 5 Star Review Gary! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AD
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Arleen D.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable waiting room, all staff are polite and professional
The mechanic was professional and helpful
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/20/2019 11:40 AM

Thank you so much for the 5 Star Review Arleen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very polite and professional .
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/20/2019 11:41 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous
Everyone is courteous and very helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/19/2019 07:46 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Dan J.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You need an express lane for Oil change
You need an express lane for Oil change. Over 2 hours in unacceptable
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2019 05:13 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Dan J.
Tampa, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusting the Techs for a Safe Ride
I was greeted immediately when I drove up to the service line, and invited to the service desk for a regular oil, filter & check the car’s vitals – fluid levels, tire pressure….in the process, was informed of needing a wheel alignment. (At first I sank – thinking “the stereotype repair scenario”) But I had noticed holding the steering wheel tighter to sustain a stable position on the road.
Of course, I didn’t welcome an added expense, but since I had experienced this poor steering, I approved it. It was like night ’n day. The car handled so much better.
I’d like to thank techs R Elkins, P Mowery and L Williams from a past visit. Customers see the friendly service advisors yet, the techs are the folk I trust my car will be safe and run well, thank you, and thank all the service team. Pj
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/13/2019 07:41 AM

Thank you so much for the 5 Star Review Dan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MC
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Matthew C.
Riverview, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and car wash
Fast affordable oil change and car wash.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/12/2019 07:44 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AD
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Ann D.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change, rotate tires ,check air in tires
I was very satisfied with the service. The work was done in a timely manner, the staff was very pleasant and I would recommend them anytime agin
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/10/2019 05:51 AM

Thank you so much for the 5 Star Review Ann! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DL
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Darlene L.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was excellent.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/06/2019 01:25 PM

Thank you so much for the 5 Star Review Darlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
KO
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Keith O.
Tampa, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and professional service.
A terrific service experience which I’ve come to expect.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2019 11:39 AM

Thank you so much for the 5 Star Review Keith! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LV
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Laura V.
Tampa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service and very friendly
Thank you for always providing such great service with a smile.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/02/2019 06:19 AM

Thank you so much for the 5 Star Review Laura! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good but overworked
The service staff are nice, price is fair and they seem honest, never trying to force me to but something However they seem disorganized when it comes to ordering parts, and they seem to be overwhelmed with work when I call or go in.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 11/25/2019 03:59 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
TG
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Tammy G.
Apollo Beach, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest
Fast Friendly Honest
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/14/2019 07:27 AM

Thank you so much for the 5 Star Review Tammy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AJ
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Amanda J.
Land O Lakes, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic Service
Justin makes every service visit a smooth, seamless process. He is efficient and friendly.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/12/2019 10:58 AM

Thank you so much for the 5 Star Review Amanda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MR
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Marilyn R.
Zephyrhills, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service visit
Always very friendly and efficient service. We have been taking our Santa Fe Sport here for over two years and have never had an issue.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/12/2019 07:37 AM

Thank you so much for the 5 Star Review Marilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
BC
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Brenda C.
Wesley Chapel, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Professional!
Went in for service without an appointment. They serviced my car right away, fixed the problem and even had time for an oil change!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/11/2019 05:57 AM

Thank you so much for the 5 Star Review Brenda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
The reps are fantastic!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/09/2019 05:52 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
OV
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Oscar V.
Land O Lakes, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On point
Justin was awesome! The whole shop is a great team. They keep a record of previous recommendations and don't strong arm you to do things you may not be able to do at the moment. Went in for an oil change and was reminded I was over due for an alignment, so they were able to accommodate me and get that done as well. Car runs great now and definitely notice the difference with the alignment being done. I have a 2013 Elantra I purchased here and it runs great with over 112K miles on it. Absolutely getting my next vehicle with Hyundai.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/09/2019 05:53 AM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SC
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Susan C.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
I had a warning light come on. Made appointment went they sorted it out straight away it was to do with gas cap not being tight enough. Didn’t charge me we’re very polite about my stupidity too!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/08/2019 11:16 AM

Thank you so much for the 5 Star Review Susan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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