JW

JUSTIN WORRELL

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

RB
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Raymond B.
Land O' Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Ray’s Review
I was in and out within an hour
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/21/2018 08:02 AM

Thank you for your response, Raymond! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

DS
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Daja S.
Wesley Chapel, FL
2017 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
I came in for an oil change and it just would have been nice if they would have washed my car and vacuumed it like I asked and if they did it have the time to they should have let me know during checkout. But besides that it was fine I guess.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/18/2018 10:09 AM

Thank you for your response, Daja! We appreciate your business and feedback :) We totally apologize for missing the wash and vacuum, that was not our intention. For the inconvenience, I have notated your account with a complimentary wash, vacuum, windows, and tire shine mini detail and also a complimentary oil change for future use. I hope Justin was great with you otherwise. Please feel free to reach out if we can assist you further, we are here for you! We hope to see you soon and hope you give us another opportunity to make things right.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

JR
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Jose R.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as usual!
Friendly staff. Service was fast. Didn't wait very long.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/17/2018 03:33 AM

Thank you for your response, Jose! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

PK
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Patricia K.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Services done in a timely manner
The Service is great, they get you out as fast as they can if you are waiting.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/16/2018 03:39 AM

Thank you for your response, Patricia! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

CB
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Chris B.
Zephyrhills, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Failure to Fix an AC Issue
I have brought my vehicle in four different time to have the AC fixed. They turn the car on, AC comes on, they don't fix just return the car. The AC still sputters and makes a horrid sound or goes out all together.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/16/2018 03:59 AM

Thank you for your response, Chris! We appreciate your business and feedback :) I totally apologize about the issues you are experiencing about the a/c. I see a visit from last November, last March, then this one. Our difficulty lies with the intermittent nature of the concern and not replciating the issue to diagnoise. What I would like to do is place you in a loaner vehicle and have you ride with a technician to verify your issues. If you can capture video of the concern happening as well that would be helpful to see exactly what lights are on the cluster and what noise you're experiencing. Let me know when you would like to come in so we may coordinate the loaner vehicle. I will make our Service Manager, Keith Flynne, aware so he is in the loop. We look forward to hearing from you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

XH
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Xiomara H.
Spring Hill, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I am super thankful for your amazing service at Hyundai and that is why we have owned 5 Hyundais.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/12/2018 10:27 AM

Thank you for your response, Xiomara! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

MA
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Mohan A.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/10/2018 10:40 AM

Thank you for your response, Mohan! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

JD
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Jason D.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
My car was done in a very timely manner.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/09/2018 10:22 AM

Thank you for your response, Jason! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

RW
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Roger W.
Wesley Chapel, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People and location
Just a battery replacement
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/08/2018 10:29 AM

Thank you for your response, Roger! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

HL
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Harold L.
Brooksville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sales & Service are definitely THE BEST
I bought my car here, and I bring my car back here to get it serviced. NEVER a problem - NOTHING I could say bad about any dealings I've had here!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/05/2018 03:46 AM

Thank you for your response, Harold! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

BC
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Brenda C.
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Appointment and friendly service managers.
Great service. Love Wesley Chapel Hyundai!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/03/2018 03:55 AM

Thank you for your response, Brenda! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

RH
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Rita H.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile.
Service is always top notch. Staff is always friendly and helpful.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/02/2018 07:29 AM

Thank you for your response, Rita! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

Verified Customer
San Antonio, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE
Friendly, efficient, knowledgeable and professional.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/01/2018 12:11 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/01/2018 12:41 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

SM
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Scott M.
Zephyrhills, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Untimely Experience
Keep to your appointed times and repair duration statements.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/01/2018 10:05 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

MB
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Mark B.
Brooksville, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
took way too long just to get an oil change
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/28/2018 06:59 AM

Thank you for your response, Mark! We appreciate your business and feedback :) We totally apologize about the long wait you experienced. We are working on our appointment allocation and also trying to add more staff to accommodate the growth we are experiencing. For the inconvenience, I have notated your account with an additional complimentary oil change for future use. We do hope to see you again and with better results. I hope Justin was great with you otherwise! Please feel free to reach out to me if I can assist you further, we are here for you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

Verified Customer
Crystal River, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
We always got a free carwash with our last Hyundai. Everything else was great. We wish we had got another Sants Fe as we had a lot more
Room. I'm only 5' 7" and hit my head getting in Elantra.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/28/2018 03:22 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

Verified Customer
Wesley Chapel, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting time is horrible! Even with appointment
Waiting time is horrible! Even with appointment. Make sure you go on a full stomach and ready to wait for a couple hours.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/27/2018 10:05 AM

Thank you for your response, Angel! We appreciate your business and feedback :) We totally apologize for the issues last visit and for the long wait time. For the inconvenience, I have notated your account with a complimentary oil change and wash and vacuum for future use with no expiration. We do hope to see you again and with better results. Please feel free to reach out to me if I can assist you further, we are here for you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

MK
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Mary K.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE
Great service, friendly associates, car done on time and and everything was checked. THANKS FOR THE GREAT SERVICE.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/19/2018 06:18 AM

Thank you for your response, Mary! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

MC
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Megan C.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
The employees are always friendly and the service is in a timely manner
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/18/2018 02:42 PM

Thank you for your response, Megan! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with

Verified Customer
Land O Lakes, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
verified customerVerified Customer
Category: Service
Like I said really great customer service.
Within 5 minutes I got a response and it was courteous.
Recommended
Employees worked with
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