Business Solutions
SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

AA
gravatar
Adel A.
Cherry Valley, IL
2011 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
Good customer service
I had an issue with the service department for the length of the time my car was in the shop ,but was satisfied after the Service Manager Bret Bokker called me and explained The situation to me and assured me that will not happened again in the future. Thanks Bret,
Recommended
Employees worked with
JR
JAY L REDDEN
AA
gravatar
Adel A.
Cherry Valley, IL
2011 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
Good customer service
I had an issue with the service department for the length of the time my car was in the shop ,but was satisfied after the Service Manager Bret Bokker called me and explained The situation to me and assured me that will not happened again in the future. Thanks Bret,
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2021
Service Type: Repair
Category: Service
Bad car service department
My car was scheduled for service on the March 25th instead the car was left in the parking lot for two weeks until April 12th when they finally inspected the car. I was given dumb reasons every time I called to check on the car. This review is based on my experience with the service department only ,the sale department and everyone els seems to be very nice and Professionals.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/14/2021 01:17 PM

thank you for taking the time to speak with me and i appreciate us working through it . please let me know if theres anything else i can do and i appreciate the re score. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DD
gravatar
Dennis D.
Winnebago, IL
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Manger Resolved My Concern
Manager called me to discuss my concern and he addressed my concern to my satisfaction.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Maintenance
Category: Service
A Little Disappointed
Was disappointed that my dealership could not apply the $10 Hyundai coupon (for my dealership) that I accidentally left at home. They have been able to look up and apply the coupon in the past.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/13/2021 01:13 PM

Thanks for talking and appreciate the feedback , i did refer your information to the powers above me appreciate the feedback . i sent that re score to you and i forgot to mention you brought up the coffee we  have had that out and ready for you for sure . thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GB
gravatar
Gary B.
Loves Park, IL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Treated like family but better....
Excellent service, friendly staff and always a great experience..........
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2021 08:19 AM

Thank You! We look forward to seeing you on your next visit. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
NE
gravatar
Noah E.
Belvidere, IL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay is the man
Jay helped me immensely. Took care of all my needs and was friendly even though he was stressed.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2021 08:17 AM

Thank you for the great review. We look forward to seeing you on your next visit. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Marengo, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff and service techs are there to take care of your car and make sure that you have a pleasant experience.
From the person who greets you at the door until you are handed your keys when the job is done, you feel like you are special.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/31/2021 05:46 AM

FANTASTIC .... THANK YOU LADIES FOR THE GREAT REVIEW , I WILL HAVE PICTURES WHEN YOU COME IN NEXT TIME OF THE NEW LITTLE ONE!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Quick complete service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/29/2021 01:20 PM

THANK YOU for the great feedback we look forward to seeing you next time and have a great day , 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RH
gravatar
Richard H.
Rockford, IL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner of vehicle
Sebastian does a great job in service.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/23/2021 10:51 AM

Thank you for your review. We look forward to seeing you on your next visit. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JG
gravatar
Jennifer G.
Rockford, IL
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bret B., Service Manager from Hyundai On Perryville responded on 03/31/2021 01:14 PM

i text earlier earlier on regards to your last visit with us and wanted to touch base with you about your visit . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
SS
gravatar
Steven S.
Loves Park, IL
2019 Hyundai Ioniq Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Shakey
Expensive compared to the same service at other dealerships
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/31/2021 05:35 AM

Thank you for the review and i did text you about us speaking . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
ST
gravatar
Stan T.
Rockford, IL
2014 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customerVerified Customer
Category: Service
Excellent follow up with Service and Sales!
The Service Dept does great work from communication to the work itself! This Sonata Hybrid passes gas-stations with confidence! Our 2014 has made 4 trip to CA and back, including one 8500 mile round trip to Seattle and back home from IL, WI, MN, ND, MT, ID, WA, OR, CA, AZ, NM, TX, OK, MO and back to IL!
Recommended
Employees worked with
JR
JAY L REDDEN
GP
gravatar
Gary P.
Rockford, IL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The wait was good clean interior and outside . Everyone was friendly.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/22/2021 09:05 AM

Thank You! We look forward to seeing you on your next visit. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
ST
gravatar
Stan T.
Rockford, IL
2014 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customerVerified Customer
Category: Service
Excellent follow up with Service and Sales!
The Service Dept does great work from communication to the work itself! This Sonata Hybrid passes gas-stations with confidence! Our 2014 has made 4 trip to CA and back, including one 8500 mile round trip to Seattle and back home from IL, WI, MN, ND, MT, ID, WA, OR, CA, AZ, NM, TX, OK, MO and back to IL!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2021
Service Type: Maintenance
Category: Service
Great Dealership overall!
Great friendly service, knowledgeable Sales staff. Impressive cars. Only issue was a reluctance to allow me to share about my Sonata hybrid becoming disabled on a busy intersection, which caused an accident behind us.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/19/2021 02:41 PM

I apologize that the phone number you had requested was not on your paperwork.  There was a glitch in the system and I do see that it did not print on your copy.  I appreciate your understanding.  Please don't hestitate to reach out if you have any further concerns.  

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Shop here.
Great sales and service people. Always recommend them.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/19/2021 02:12 PM

AWESOME..... Thank you so much for the great review from your last visit with us at Hyundai On Perryville !!! We look forward to seeing you on your next visit. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Good communication
Good communication & great follow-up service.
Recommended
Employees worked with
JR
JAY L REDDEN
DH
gravatar
Doug H.
Belvidere, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly with great customer service
Very clean and service is great
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/15/2021 08:51 AM

FANTSTIC ,THANK YOU FOR THE GREAT REVIEW AND WE LOOK FORWARD TO SEEING YOU NEXT TIME !!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DR
gravatar
Douglas R.
Rockford, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kell
Great vehicles. Good prices. Great service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/15/2021 08:52 AM

FANTSTIC ,THANK YOU FOR THE GREAT REVIEW AND WE LOOK FORWARD TO SEEING YOU NEXT TIME !!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Winnebago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My visit was a recall. Excellent service.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/10/2021 09:35 AM

AWESOME ...Thank you very much for the great review we appreciate it very much 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Freeport, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit was handled perfectly from scheduling through completion
Visit was handled perfectly from scheduling through completion
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/09/2021 12:56 PM

FANTASTIC thank you for the great score we really appreciate it and we look forward to seeing you next time !!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Good communication
Good communication & great follow-up service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2021
Service Type: Maintenance
Category: Service
disappointed in service department
The dealership is fine; I am happy with the car I purchased there. But I am very disappointed in the service department. The service department had my car for 2 weeks. They did not address one of the issues I brought my car in for. No call back when I pointed this out and asked what was work was actually done.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/23/2021 03:26 AM

Good morning ,

      I apologize we haven't called back yet as we don't have all information from your extended warranty .  We spoke on the phone and we pulled the write up for when you dropped it off . You were correct early about explaining the issue there wasn't anything written down about it won't stay open just that it didn't open . But we have gotten the part numbers and already called your extended warranty . Since the claim was just worked on . They are looking into it and we are waiting for them to call us back . As soon as they do I will call you with more information . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.