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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

Verified Customer
Loves Park, IL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2019
verified customerVerified Customer
Category: Service
Oil Change
I was in and out in a timely manner.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2019
Service Type: Maintenance
Category: Service
Oil change (really I don't know what this means)
Everything was fine.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/22/2019 02:49 PM

Good Afternoon ,
         Thanks for the recent review from your visit here with us at Hyundai on Perryville . We just spoke on the phone and it was great talking to you and we look forward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
KM
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Keith M.
Loves Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service team
Service department is awesome! Bret, Jay. Corrie, the entire team! Thank you team!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/19/2019 10:00 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
LW
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Lisa W.
Winnebago, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/19/2019 09:47 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JH
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James H.
Rockford, IL
2014 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are friendly and facility. Unfortunately my 2014 Santa Fe had two expensive repairs. Have less than 71,000 miles thus not happy with the car. Plan to trade in on a non Hyundai auto.
No due to the poor repair record on my 2014 Santa Fee. Have had other issues in addition to the two mentioned above.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/16/2019 05:27 AM

Good Morning,
      I'm sorry to hear about your issues with your vehicle in the last few months . I do see you have the power train warranty left but you are out of the bumper to bumper .If you have any concerns with repairs don't hesitate to call Hyundai Consumer Affairs 1-800-633-5151. Please remember for us that these reviews are based upon how we served you on your recent visit and not a review of the vehicle or any concerns with is . We strive for highest marking on these as we are review on every one . Thank you and have a Great Day !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JH
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Joshua H.
Byron, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smooth sailing
Everything exceeded my expectations!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/15/2019 04:16 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rochelle, IL
2019 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't take the free car wash as it's not fully spot-free rinse
Had to rewash my car after as it had tons of water marks and with it being a back car it's extremely noticable.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/15/2019 05:54 AM

Good Morning,

    Thank you for the feedback from your recent visit with us here at Hyundai on Perryville . It is a soft water spray after the wash is complete , we have noticed with the extremely hot temperatures we have had a couple dark cars get water spots . I do apologize about the water spots on our complimentary car wash and we look forward to seeing you next time .  

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular "check-up"
Hyundai on Perryville has always given me get service. I was expecting a larger bill as I hadn't had my car in at the suggested time; however, everything was routine, and the charge was reasonable. The service stop was brief, and I was on my way in no time.

Thanks again for the great service!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/12/2019 07:48 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Loves Park, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly personnel
detailing was very good, other matters were taken care of, good service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/11/2019 06:55 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CL
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Connie L.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People that work there
The employees are very friendly and helpful.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/10/2019 10:35 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GL
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Glenda L.
Cherry Valley, IL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Hyundai Santa Fe
Every one at Hyundai on Perry is always so very nice and professional. They have always been so thurl is the work that has been completed on my vehicle . Its nice knowing they do great work and I can drive out knowing every thing is ok with my car. I do tell my friends that Hyundai on Perryville is the place to go. Thanks again. Glenda LaVelle
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/09/2019 04:17 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The folks do a great job with your car & are friendly and helpful
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/08/2019 04:10 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DB
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Dean B.
Poplar Grove, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very knowledgeable and friendly team
I really enjoy going to this dealership, which sounds weird. Usually dealerships are the last place I want to go for service. The service manager went out of his way to take care of my wife and her Tucson.
Great service and a great team. Will definitely recommend this dealership to others
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/08/2019 04:09 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CC
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Cheryl C.
Lena, IL
2014 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
not great
Feeling of being taken advantage of!
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/03/2019 01:41 PM

Good Afternoon,
      Thank you for your feedback from your recent visit with us here at Hyundai on Perryville. I'm sorry to hear that there was some issues with your visit .  i Spoke with your husband today and will try later to reach out again to talk with you in further detail . Thank you and have a Happy fourth if we don't speak . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
WG
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Warren G.
Winnebago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
A well made product is just as important as the staff who provides
service to it's customers . Hyundai cares.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/26/2019 07:45 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2013 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Wait wasn't long and didn't really have any issues.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/19/2019 02:14 PM

Good afternoon ,

Thank you for you review from your recent visit . I would like to get some more information when I get back into the office and reach out with you about your visit . Thank you and look forward to talking with you soon . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
PG
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Patricia G.
Belvidere, IL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New car purchase
Great job on the mud guards
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/17/2019 04:13 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
LK
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Linda K.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trust and great service
I appreciate that I was able to get my tire fixed that day and know it's done right. I have confidence that I don't have to worry about my drive.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/13/2019 12:35 PM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
KB
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Kathy B.
Belvidere, IL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I got an oil change and my tires rotated. They rotated my tires, but never checked the pressure in my tires. I had 3 tires at 30/32 psi and one at 40. That is not going to help my tire wear or a good ride. I just expected they would check the pressure and make sure they were all at the right pressure.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/13/2019 04:25 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. Thank you for binging this to my attention, I will review with the technitions on the importance of checking the tire pressure.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MR
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Mary R.
Nora, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
I have been driving Hyundais for nine years,I have had no problems,what more can I say.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/10/2019 04:17 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
VK
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Victor K.
Rockford, IL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Assessing my service visit
Thorough and courteous service. I recommend this dealership.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/10/2019 04:17 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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