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SureCritic / Hyundai Dealer / Braman Hyundai / GARY DESROSIERS
GD

GARY DESROSIERS

Braman Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(981 reviews)
62

Reviews of GARY DESROSIERS

Verified Customer
Miami, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Profesional jobs
I am so satisfied with the service received by the personal staff that works in Hyundai especially Gary
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 07/24/2021 04:45 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recommended
Employees worked with
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2021
Service Type: Maintenance
Category: Service
Staff is knowledgeable; service time seems reasonabl; facility is convenient and lovely; discount cards are sometimes offered.GH
Discount cards for oil changes are helpful; other service fees need to be explored prior to making the appt. To understand the charges.
When car’s Service is complete, a staff person reviews service done; asks if you have questions and service is complete within a few hrs. When beginning at 8:30am appt. Staff is excellent and facility via conducive to relaxing while reading: working on computer or watching tv. Gail H
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 06/24/2021 04:48 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
MJ
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Michelle J.
Miami Beach, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service great vehicle!
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 06/08/2021 06:16 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service Attendant Gary made the experience smooth and easy! I always trust him
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 06/03/2021 11:12 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
KB
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Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recommended
Employees worked with
GD
GARY DESROSIERS
KB
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Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/07/2021
Service Type: Maintenance
Category: Service
no transparency
I was charged for a tire rotation that was not done. Makes me wonder if they did any work at all on my car. They need to adopt the practice of video viewing of work being done on the cars. Gary was nice and said I would get a (small) refund but it has been more than two weeks and I am still waiting.
Not Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 05/07/2021 12:02 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
DB
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Doreen B.
North Miami, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Gary
Always treat us like family and takes care of all our needs
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 05/07/2021 04:47 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
WM
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Walter M.
Miami Shores, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional, well organized, and clean.
All went smoothly. Professional and organized.
I lease the vehicle and it’s under service contract.
Establishment is very clean and all are accommodating!
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 05/06/2021 12:16 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
BB
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Bernard B.
North Miami, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager Gary and their mechanics offers fist class service.
The service manager that I see is very professional and makes every effort to satisfy my concerns and maintenance wishes for my vehicle. I receive full explanations for anything that I do not understand and how any recommended services affects vehicle performance. I have managed to maintain a well run vehicle with the help of the service manager and mechanic staff.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 05/04/2021 04:27 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
never again
never again period
Not Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 05/03/2021 12:41 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
SG
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Samuel G.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I have the most knowledge advisor. Very professional.
I have the most knowledge advisor. Very professional
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 04/26/2021 04:46 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2021
verified customerVerified Customer
Category: Service
communication needs to be improved
communication, waiting time and
parking needs improvement
Not Recommended
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2021
verified customerVerified Customer
Category: Service
communication needs to be improved
communication, waiting time and
parking needs improvement
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2021
Service Type: Maintenance
Category: Service
Honesty
Honesty and communication, which Braman has none
Not Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 04/09/2021 07:10 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
MJ
gravatar
Marta J.
Miami, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ms
Excelente customer service
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 04/08/2021 11:48 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Customer service representative Gary was very professional and efficient, even tough I am had to wait a long time he set the expectations.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 04/01/2021 07:54 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
HB
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Howard B.
Oakland Park, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Another outstanding visit
This place seriously rocks! Upon arrival I was treated like a valued customer. From the kindness of the valets who, even though they were busy, didn't make me feel rushed to gather my belongings, employees who held open the door, seeing service people who I knew from previous experiences who still made time to say hello. Gary my service coordinator is fantastic. Cannot really say enough good things about him - he is a professional who knows his job, Gary is kind and friendly, not familiar. He takes his time and made sure all of my concerns were met and when he said he'd call me by a specific time, he did. I never had to call the dealer, Gary kept me informed at all times.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/31/2021 11:19 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami Beach, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
very happy
excellent experience
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/30/2021 04:27 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
FT
gravatar
Francisca T.
Miami, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2021
Service Type: Maintenance
Category: Service
Alejandro H., Service Manager from Braman Hyundai responded on 03/16/2021 11:40 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
SH
gravatar
Stacy H.
Miramar, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2021
Service Type: Maintenance
Category: Service
Alejandro H., Service Manager from Braman Hyundai responded on 03/16/2021 05:08 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
GD
GARY DESROSIERS
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