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SureCritic / Hyundai Dealer / Braman Hyundai / GARY DESROSIERS
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GARY DESROSIERS

Braman Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(981 reviews)
62

Reviews of GARY DESROSIERS

Verified Customer
Hollywood, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
Na
Recommended
LUIS M., service manager from Braman Hyundai responded on 07/09/2018 01:11 PM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Uber service stopped
Have uber service back!
Recommended
LUIS M., service manager from Braman Hyundai responded on 07/08/2018 12:35 PM

Thank you for servicing your vehicle with BRAMAN.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe service
Very professional and friendly service
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/27/2018 06:08 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
SM
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Sharon M.
Miami Gardens, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service Team
I am pleased with the service and customer service I received.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/27/2018 06:07 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RR
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Ricardo R.
Miami, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service is always quick and precise, and my advisor Gary D. always solves the problem the first time.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/25/2018 11:51 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
JP
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Jasmin P.
Miami, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BETTER THAN LAST TIME
The last service I had at Braman was horrible, this time I could not complain. The service rep was helpful and was better then the last .
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/25/2018 11:51 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
OZ
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Odil Z.
Miami, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at this location
Having the right associates that knows how to make you feel welcome
No to get your business to them instead getting to suggest options
I take my time to drive my car to this location regardless the distance from my house just to get the service that makes me happy
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/23/2018 06:00 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RR
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Richard R.
Miami, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
verified customerVerified Customer
Category: Service
An excellent customer service rep
In my early critique of your customer service reps who were inattentive when I brought my car in for servicing, I neglected to mention (in more detail) the one customer service rep who WAS outstanding, not only in his courteous professionalism, but also in his concern for resolving my recall issue. His name is Gary Desrosiers and he should be put in charge of your service department. When Gary saw that I was ready to leave and was quite irritated, he immediately came up to me and asked if he could be of assistance. In no time at all, he had set aside what he was doing and tended to my paperwork and got my car serviced right away. If all customer reps were like him, this world would be a wonderful place. Thank you, Mr. Desrosiers for re-establishing my faith in the Braman brand. In the future, when I need service, you'll be the first rep I contact.
Recommended
Employees worked with
GD
GARY DESROSIERS
FG
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Felix G.
Miami, FL
2007 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice installations, Staff prompt to help
I live in kendall and I still drive to this branch because their service has no comparisson
The staff knows what they are doing, mechanics are well trained an the installations are way more than average.
While the branch in Kendall was arguing with me to trade the car for being an old model while i sat in the sun, the miami branch made sure all the needs were covered while i was waiting on a very comfortable waiting room.
I very highly recommend this branch and particularly recommend Gary as your service provider. He event waited after hours for me instead of making me wait till next day to claim my car as I had difficulties arriving back.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/22/2018 05:57 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RR
gravatar
Richard R.
Miami, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
verified customerVerified Customer
Category: Service
An excellent customer service rep
In my early critique of your customer service reps who were inattentive when I brought my car in for servicing, I neglected to mention (in more detail) the one customer service rep who WAS outstanding, not only in his courteous professionalism, but also in his concern for resolving my recall issue. His name is Gary Desrosiers and he should be put in charge of your service department. When Gary saw that I was ready to leave and was quite irritated, he immediately came up to me and asked if he could be of assistance. In no time at all, he had set aside what he was doing and tended to my paperwork and got my car serviced right away. If all customer reps were like him, this world would be a wonderful place. Thank you, Mr. Desrosiers for re-establishing my faith in the Braman brand. In the future, when I need service, you'll be the first rep I contact.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/21/2018
Service Type: Repair
Category: Service
lousy customer service
I waited patiently for someone to even acknowledge me after arriving for an 8:30am 'appointment'. None of the customer reps (who were sitting at their desks without any customers) even offered to facilitate my paperwork, ask why I was there, etc. Apparently, the only rep who can do that is the one who lassoed me over the phone. And she showed up late for work. I guess commission and credit matter more than actual customer service in this place!
Not Recommended
LUIS M., service manager from Braman Hyundai responded on 06/22/2018 05:59 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
CL
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Cesar L.
Miami, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
maintenance at Braman Hyundai
As usual, great service at Braman Hyundai. The whole team is exceptional; especially the service rep, Gary DeRosiers. Gary always displays a high degree of professionalism. Taking in my car for maintenance is always easy, and everything gets taken care of efficiently and in a timely manner.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/20/2018 02:19 PM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Lake Worth, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable Staff and Good communication.
Suggestion: I recommend that if Braman Hyundai is going to offer a complementary wash, please be more meticulous with the details. Like properly remove dirt, vacuum inside of the car and dry the exterior.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/19/2018 12:59 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RA
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Rinaldo A.
Miami, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Like Braman and Gary
Great job!
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/19/2018 11:46 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
MF
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Michael F.
Miami, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
:)
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/19/2018 08:55 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
MN
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Maria N.
Surfside, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everything and is not far from our house
service is always good and the coffee is great. Nice atmosphere
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/18/2018 05:16 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
AH
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April H.
Miami, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Road trip ready
I stopped in for a regular oil change and tire rotation before a road trip. I was very pleased with Gary’s courteous service recommendations and my car was completed earlier than expected!
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/18/2018 05:15 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Fort Lauderdale, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional service
These guys truly work hard to have everything fixed in a timely manner and always provide an exceptional service. Thank you Gary for always taking care of everything. Good job!
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/14/2018 05:29 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
PC
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Patrick C.
Miami, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Experience
Good Experience. Only concerns - never received email/call confirmations of my appointment. Missed warranty on my faulty windshield wipers by 1 week. Could have given goodwill.
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/13/2018 02:01 PM


Thank you for servicing your vehicle with BRAMAN.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
NA
gravatar
Nestor A.
Miami, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Customer Service
On the last car service, Gary helped me and his work was AMAZING!!!
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/13/2018 01:21 PM


Thank you for servicing your vehicle with BRAMAN.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
NO
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Noelia O.
Lake Mary, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
O
O
Recommended
LUIS M., service manager from Braman Hyundai responded on 06/13/2018 01:20 PM


Thank you for servicing your vehicle with BRAMAN.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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