Business Solutions
SureCritic / Hyundai Dealer / Paramount Hyundai of Hickory / DAREN MULLINS
DM

DAREN MULLINS

Paramount Hyundai of Hickory
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(52 reviews)
85

Reviews of DAREN MULLINS

KD
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Kersten D.
Conover, NC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Hyundai service
Fast, friendly, and great customer service....just wish they had access ti toys for the children's waiting area and kid friendly movie in room also!! All in all great experience!!
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 11/02/2021 08:12 AM

Kersten,
Thank you so much for your review of your service experience at Paramount hyundia! I appreciate you taking time to complete the Sure Critic survey for your advisor.
We strive to treat you and all our customers with respect and value your business. 
The children's toys were taken out due to Covid regulations for businesses. I apologize for this because it does give the children less to do while waiting. 
If you would like to contact me, please feel free to call with questions or suggestions. I look forward to building a strong relationship.

Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Employees worked with
DM
DAREN MULLINS
Verified Customer
Hickory, NC
2019 Hyundai Santa Fe Xl
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Too many reminders from dealership. Thumb down!
Quit emailing & texting me about my upcoming appointment. One time is enough.
I received a confirmation on the same I made an appointment. You remind me on Wednesday & twice on Friday.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/30/2021 06:40 AM

Trang,
Thank you for taking time to give Paramount Hyundai a response on the Sure Critic web site. For every visit you go to a Hyundai dealership, they will send a request for the survey to be done. This is Hyundai policy, not Paramount's.
I apologize you were sent so many reminders of your appointment time. As I explained to you when you called in about the reminders, we were working on the system and there were several like this that went out completely unknown to us. 
I would like to talk to you again regarding your concerns.

Thank you,

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256
Employees worked with
DM
DAREN MULLINS
NS
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Nancy S.
Claremont, NC
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Neatly done.
Did a good job
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/29/2021 11:55 AM

Nancy,
Thank you for taking time to give us such a nice review on the Sure Critic site! We appreciate your loyalty to Paramount Hyundai. 
We strive to treat you the way we would like to be treated and we listen to our customers voices. 
We look forward to seeing you on your next service visit.
Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Employees worked with
DM
DAREN MULLINS
BB
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Brenda B.
Hickory, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Paramount Hyundai
Prompt, courteous, professional, and accurate. What more could one want!!!
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/27/2021 05:54 AM

Brenda,
Thank you so much for rating us on the SureCritic site. I appreciate you taking time to do this for Paramount Hyundai Service Center.
All of us here try to treat you the way we would like to be treated! 
I look forward to seeing you on your next service visit.

Warm Regards,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Employees worked with
DM
DAREN MULLINS
CD
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Camyra D.
Lenoir, NC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
Thanks for the help.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 10/22/2021 12:38 PM

Camyra, Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
MF
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Marilyn F.
Kings Mountain, NC
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service rating
I am always satisfied with the service and attention I receive from this dealership
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 10/22/2021 04:42 AM

Marilyn, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
JC
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Jimmy C.
Lincolnton, NC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Oil change
Took 2 weeks to get an appt for an oil change.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/18/2021 08:30 AM

Jimmy,
I apologize for the long wait for your oil change. It has been a busy month! We want you to come back to us for your next oil change and we appreciate you very much for your loyalty. If you have any questions, please contact me.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 option 5

Employees worked with
DM
DAREN MULLINS
CC
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Catherine C.
Hickory, NC
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Five Star
I have been coming to Paramount Hyundai for years with my Hyundai cars. They are honest , knowledgeable and courteous.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/14/2021 01:55 PM

Thank you so much for your kind words and loyalty over the years!! You are very important to us and we appreciate your confidence in us. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
DM
DAREN MULLINS
SF
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Susan F.
Morganton, NC
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
verified customerVerified Customer
9
Category: Service
Quick Response
Following my conversation with Lorie at Paramount, I feel certain the issues formally mentioned will be corrected.
Employees worked with
DM
DAREN MULLINS
SF
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Susan F.
Morganton, NC
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
verified customerVerified Customer
9
Category: Service
Quick Response
Following my conversation with Lorie at Paramount, I feel certain the issues formally mentioned will be corrected.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Repair
5
Category: Service
Treatment of customers has declined.
Treatment of customers has declined. Some of the causes are the difficulty in finding good workers who want to be the best at what they do.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/01/2021 01:28 PM

I sincerely apologize that we did not meet your expectations for your recent service visit. We strive to treat others the way we would want to be treated as a whole company, however, it appears we have failed in this aspect for your visit. Please accept my apology and I will most definteily strive to correct these things you have brought to my attention. 

Lorie Morgan Customer Care Manager Paramount Auto Group 828-449-1420 ext. 2256

LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/02/2021 10:00 AM

Susan,
Thank you for your comments and guidance for resolutions of your concerns. It was an absolute joy to talk with you. I look forward to seeing you for your next service visit!

Lorie Morgan Customer Care Manager Paramount Auto Group 828-449-1420 ext. 2256
Employees worked with
DM
DAREN MULLINS
Verified Customer
Conover, NC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Customer Care
Quick and easy customer experience. We needed a part, it was ordered, arrived the next day as promised and we were scheduled for the installation that day. Hyundai of Hickory has always provided exceptional service for us! We don't take our vehicles anywhere else, it doesn't make sense. Highly recommend!
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/28/2021 11:06 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
Verified Customer
Lawndale, NC
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly professional assistance
Very helpful and welcoming. Whole experience relative ease.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/16/2021 05:42 AM

We appreciate you taking time out of your busy day to give us this great review! Thank you for trusting Paramount with the care of your Santa Fe Sport. We look forward to seeing you on your next visit. 

Lorie Morgan Customer Care Manager 828-449-1420 ext. 2256
Employees worked with
DM
DAREN MULLINS
PC
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Peggy C.
Morganton, NC
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Will go back
Everyone is very friendly and polite. I am very happy and please to get my serviced at Paramount Hydaui in Hickory, NC
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/22/2021 09:15 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
RJ
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Robert J.
Hickory, NC
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional dealership !!
From the time I purchased my vehicle, to my most recent service appointment, this dealer went out of their way to ensure that I was 100% satisfied. In this day and age, it’s hard to find true “Customer Service”.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/16/2021 05:08 AM

Robert, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
DH
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David H.
Hickory, NC
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Service manager is outstanding. I tell him the problem, he offers a plan of action and then does what he says. No games or surprises.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/07/2021 07:32 AM

David, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
KD
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Karen D.
Newton, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional service
Friendly staff, knowledgeable and always greeted with a smile. They never try to sell anything you don’t need and they always let you know what they are doing during the process, so you aren’t left wondering!
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/30/2021 12:20 PM

Karen, Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
KK
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Kathryn K.
Claremont, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
The people at Paramount have always been very professional and courteous. The service I have been given has always felt honest. KUDOS to Daren,Sean and Aaron.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/21/2021 06:39 AM

Kathryn, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
Verified Customer
Newton, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
The customer service at Paramount Hyundai is always great! They are patient and make sure you’re taken care of.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/28/2021 04:35 AM

H.S.,Thank you so much for taking the time to complete an amazing review on our service departments behalf. We appreciate your business with us! At Paramount Hyundai we work diligently as a team to provide the best possible service experience with every visit. Thanks so much for being a part of the Paramount family. We look forward to seeing you again on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
EL
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Edward L.
Lincolnton, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
❤️ My Elantra!!
Always happy with my dealership.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/10/2021 08:01 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
Verified Customer
Hickory, NC
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
???
OK
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 06/21/2021 02:50 PM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with
DM
DAREN MULLINS
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