DF

DWAYNE FORRESTER

Pohanka Hyundai

Overall Rating

4.6

(311 reviews)

46

Reviews of DWAYNE FORRESTER

PW

Paul W.

Brandywine, MD

2012 Hyundai Equus

11/09/2018

Service Type: Repair

Verified Customer

Category: Service

2012 Equus

Great experience!!! All to often you are promised things only to be disappointed but that wasn’t the case at all. I was told the Genesis service writer would return my call he did, he told me what time the techs started and if got my car in early he’d have no problem getting me in and out. All promises kept !! Thanks much. Kudos to the Genesis service writer Sean ( I apologize if I’m wrong his card is not with me)

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2018 03:18 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TW

Tamara W.

Capitol Heights, MD

2018 Hyundai Elantra

11/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

SERVICE REVIEW

Had a good time interacting with will , great customer service!!! He’s the best

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/05/2018 03:10 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TY

Thomas Y.

Seat Pleasant, MD

2013 Hyundai Veloster

11/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great job

Better explain the Program warranty

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/05/2018 03:05 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

MW

Moses W.

Clinton, MD

2012 Hyundai Azera

11/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Timeliness of getting the required service.

The report indicated that my vehicle had been washed. If that was the case it has to be the worse washing I have ever experienced with these eyes of mine. Very Poor!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/05/2018 03:03 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KS

Karl S.

Forest Heights, MD

2016 Hyundai Sonata Hyb

11/01/2018

Service Type: Repair

Verified Customer

Category: Service

Having Sean handling our problems--he is efficient and quickly understands our travel limitations

Sean being there to greet us whenever we have to come in

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:17 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Suitland, MD

2013 Hyundai Genesis

10/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Best service in the area

Sean is the best.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:36 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Vienna, VA

2016 Hyundai Genesis

10/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

In and out fast, fixed right the first time

Had my 2016 Genesis in for service at Pohanka. Sean Tolton was my incredible service advisor. Had my car in a few months ago for its regular maintenance service. Sean recommended that I needed front tires. Felt it best to put a few more miles on them before replacement but Sean was right, I needed front tires. With Fall rains and slippery roads due to leaves falling, I went back and got my new two front Michelin tires, and alignment. I saw the alignment specs and they were in need of adjustment, so now my car is 100% and I am ready to go for winter. Thanks for taking such good care of me Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:34 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CB

Charles B.

Bowie, MD

2016 Hyundai Equus

10/25/2018

Service Type: Repair

Verified Customer

Category: Service

Maintenance

Sean conducted himself in a very professional manner and the maintenance was performed in a timely manner.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Suitland, MD

2013 Hyundai Genesis

10/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Sean is the best service manager I've dealt with in years. Will definitely recommend.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/17/2018 03:08 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Capitol Heights, MD

2011 Hyundai Sonata

10/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service Manager

I was 39wks pregnant and went in for a recall and a front door issue. After the door was fixed I noticed my compartment lights kept coming on and going off which did not happen before they worked on the door. I drove off and turned around back to the dealership only to be told by a service rep that I would have to come back because it would take a while to fix. I felt like I was being shrugged off and I did not have time for my battery to die when I was due any day. I left again to pick up my toddler from school and left a message for the service manager of which he returned and told me to come back in. Once I got there the same rep D looked annoyed when I told him I was back to get my lights fixed and started going on a rant. The service manager then came out to meet me and took care of me right away. Fixed my lights RIGHT AWAY!!!
He totally changed my attitude about Pohanka Hyundai. It's sad when you have a front man being the face of the company and treat customers a not so pleasant way. The service manager completely made up for my not so good experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/10/2018 02:39 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Bowie, MD

2015 Hyundai Sonata Hyb

10/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

My door handle

Service manager is really a great person and work with me every step of the way. The only complaint I have is that the repair was not completed. A screwdriver with left in my car along with the plug for my door

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/05/2018 03:04 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KS

Karl S.

Forest Heights, MD

2016 Hyundai Sonata Hyb

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

We always see Sean, if possible, and have every issue attended to or any question answered quickly, efficiently and with a smile.

even if we have to wait, there is a pleasant atmosphere and friendly people abound

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TL

Tyrone L.

Myrtle Beach, SC

2017 Hyundai Santa Fe S

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

The experience I had at Pohanka Hyundai was awesome.The Service Rep I had was true Customer Service Rep. His name is Sean. Sean took a not so pleasant situation for me and made it into a walk in the park. Sean is truly about his JOB! Sean is an Asset to your Organization, Again, many Thanks to Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CB

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

The place to take your car is Pohanka

The gentleman with whom I dealt was William Bishop. This gentleman not only has wonderful personality, but he is very knowledgeable about the product they service. When I spoke to him it was like speaking to the technician himself. This put me at ease when he told me what I needed to have done. Great experience!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DL

David L.

MD

2017 Hyundai Sonata

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great experience!

I had a great experience! No complaints.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

BA

Brianna A.

Upper Marlboro, MD

2017 Hyundai Elantra

10/01/2018

Service Type: Repair

Verified Customer

Category: Service

Disappointed.

I initially took my car in because it was jerking whenever I tried to accelerate. It has been doing that since I first bought it two years ago. My car had recently had an issue of not reversing when I tried shifting the gear into reverse. I was told that my car needed transmission fluid and that no issue was found in the computers about reversing. Thinking the issue was solved, as soon as I pulled out of the Hyundai parking lot, my car was still doing the same thing. I did my own research and saw various complaints from other 2017 Hyundai Elantra Eco owners and saying that service techs were telling them the same story. As a result, I've traded the Elantra in for a 2019 Chevrolet Trax. My safety comes first and I did not feel safe in that vehicle. I honestly feel as though they dropped the ball when it comes to customer safety.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/04/2018 02:55 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DG

Darryl G.

Upper Marlboro, MD

2012 Hyundai Sonata Hyb

09/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

GREAT SERVICE!!!

I've never been impressed by the service that I receive by a dealership until I visited Pohanka Hyundai. I always felt that the cost of all repairs and maintenance was way over priced. Dealing with Pohanka has eased that! I appreciate the team and the time they spend working with me and on my car. I refuse to go anywhere else. Everyone is professional and friendly.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 12:15 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DH

Debbie H.

Temple Hills, MD

2017 Hyundai Sonata

09/25/2018

Service Type: Repair

Verified Customer

Category: Service

Very Pleased

You guys were very thorough in your findings and took care of my issue. I will be forever grateful for the way in which I was treated. I especially want to thank you guys for the loaner vehicle which enabled be to carry on my life schedule without missing a beat!! Thanks Again to the Service Team and Service Manager Ralph for an excellent job!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:51 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

LW

Lashaunt W.

Washington, DC

2015 Hyundai Sonata

09/17/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

The customer service received, doing my routine maintenance service . Sean always makes sure I understand the services needed doing each visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2018 02:32 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

ML

Michael L.

Cheltenham, MD

2013 Hyundai Sonata

09/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

GREAT CUSTOMER SERVICE & MAINTENANCE

SEAN WAS OUTSTANDING

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/17/2018 08:05 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Displaying Review 181 - 200 of 319 in total

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