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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

CM
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Christine M.
Northlake, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
in & out this time great
very happy
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/18/2017 02:45 PM

Hello,

Thank you for taking the time to post a review. It is our goal to provide every customer with an exceptional service experience and I am glad to hear that you enjoyed your time with Christine. We appreciate your business and your feedback! We look forward to seeing you on your first service visit.

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
RM
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Robert M.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
people are kind
satified
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/16/2017 08:21 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
River Grove, IL
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work done long wait time
It took over an hour and a half for just an oil change. But since it was don't on Saturday right before close I understood.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/16/2017 09:02 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Upfront honesty
I can admit I don't know much about cars and am currently in a tight financial situation. Instead of trying to get me to get everything done and shell out all of that cash ASAP, they broke down what was wrong and what was most important and what could wait.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/15/2017 07:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NG
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Nisan G.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tires
new tires must be rotated within 1 yr of purchases
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/14/2017 08:30 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable and Fast
No matter what the problem is. I know I can take my car there and get it fixed or the answer I am looking for in a timely manner
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/14/2017 08:31 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Very fast work. Good service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/11/2017 07:29 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
2015 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This was the most disappointing service I've ever received!!
Terrible, I'm considering going to another dealer and leaving Hyundai completely!
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2017 06:48 AM

Hello Lakeesha,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Darien, IL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/08/2017 12:13 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NM
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Nataliya M.
River Grove, IL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Could be better
The service itself is not bad, but the person who was taking care of the paperwork was my main source of dissatisfaction. First, she said it would be done in 1 1/2 hour, I came back in 2 hours the papers were not done. Then, she said that she just had "to close the papers", next what I saw was that she was taking care of another customer. I was waiting and waiting until I left without papers. Consider that I was with the 10 month old infant who spent more than 2 hours sitting in the stroller! So upsetting!
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/04/2017 10:57 PM

Helllo Nataliya,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JP
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Judy P.
Forest Park, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt and professional service desk
I was quickly booked less than a minute after calling for an oil change. Upon arrival I was promptly greeted by a professional service desk member. The car wash / vacuum was an exceptionally nice perk too!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/02/2017 07:33 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
GC
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Gilberto C.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It is in a great location and very convenient for me.
Ideal, ladies if they have well a knowledgeable mechanics
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/01/2017 02:57 PM

Hello Gilberto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LS
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Lorrie S.
Chicago, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Service is outstanding
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/01/2017 09:46 AM

Hello Lorrie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
RP
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RICARDO P.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The best service to the customer
Excellent service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/01/2017 09:47 AM

Hello Ricardo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
KA
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Karla A.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great People. Good Service.
4 stars = all for Christine. She's AMAZING. You can tell she really puts herself in the customer's shoes and treats you with patience, thorough explanations, and genuine care.

Only reason it's not a 5 star review is because when I called to schedule my appointment for the 2 recalls on my car, the guy quoted me "2 hrs tops" instead of telling me the real wait time, which was more like 4.5-5.

However, and I can't emphasize this enough, the service I received from Christine was so awesome that I didn't mind too much. I even went ahead and got an oil change and replaced some bulbs that were apparently out while I was there.

If I have to go back to McGrath for anymore recalls or maintenance, I will be sure to request Christine!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/28/2017 07:54 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your Vehicle Your Trust, The Place to go
Atmosphere is very professional and has a vehicle flavor to it which is where I would want my car fixed.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/25/2017 07:27 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EJ
gravatar
Erema J.
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Figaro and Erema Jackson
kept car too long never fixed the issue that
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2017 10:23 AM

Hello Mr.& Mrs. Jackson,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mcgrath city Hyundai is a good place to have my service.
I would recommend my friends to go there.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2017 07:34 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
GS
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Gorica S.
Elmwood Park, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Blank
Blank
Recommended
Charles F. from McGrath City Hyundai responded on 07/22/2017 12:03 PM

Hello Gorica,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely.

Charles Floyd
Service BDC
77.804.5016

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service experience!
My appointment was for 8:10am on a Saturday morning and even though it was extremely busy, Christine treated me in a kind and friendly manner.
Recommended
Charles F. from McGrath City Hyundai responded on 07/22/2017 12:08 PM

Hello Valued Customer,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
773.804.5016

Employees worked with
CT
CHRISTINE TONELLI
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