CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

GM
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GREGORY M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Category: Service
Service review
Quick and friendly. Very professional group and much appreciated.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:17 PM

Gregory, thank you for the excellent review! We're so glad that you enjoyed our personnel and had a positive service experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
verified customerVerified Customer
Category: Service
Service
Took my vehicle in to be serviced on time and completed work a few minutes earlier than the told me it would be completed. ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2019 01:28 PM

Anonymous, thank you for the fantastic review. We're so glad that you had a good experience and that we were able to surprise you by finishing your service slightly early. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CT
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CHARLES T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
verified customerVerified Customer
Category: Service
Quick Attendence,
My Appointment Time Was As Agreed , All Work Was Done In A Timely Mater. Was Very Pleased With Everything. The Way Things Were Done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2019 11:08 AM

Charles, thank you for the great review. We're so glad that everything went according to plan - from the promise time to the work performed. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
verified customerVerified Customer
Category: Service
20,000 mile maintenance service
Came in for 20K mile service on my 2017 Fusion SE. Work was done and I received my vehicle 75 minutes later. I waited in their spacious waiting area. The Wi-Fi could have been better, but that is beyond the control of this establishment, besides, it was offered at no cost. Waiting area for the most part was comfortable. I took advantage of the complimentary coffee. The people working there seemed friendly and helpful. Good business. I will be back for my 25K mile service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/10/2019 02:13 PM

Anonymous, thank you for the great review. It sounds like your service experience was a resounding success! Our apologies on the WIFI speed, we are working to improve this. We look forward to serving you on your 25k service and beyond! Thank you for choosing Mike White Ford!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
verified customerVerified Customer
Category: Service
Service and oil change.
Great service. Nice waiting room and excellent communication.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:29 AM

Anonymous, thank you for the great review! We're very glad that your service went well and that you enjoyed our waiting room! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
verified customerVerified Customer
Category: Service
Great service
Very happy with the job well done. Good communication.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:27 AM

Anonymous, thank you for the great review! We're so glad that you had a great service experience and felt well communicated with! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Poor Poor Poor
I have yet to have a good experience at Mike White, and I here’s another one to add to the list. I had an appointment to have a 5000 mile service performed on my F150. The promise time on this particular trip was 10:00 am. At 10:15, when politely asked how much longer it would be, the service tech said the promise time was 10:30, and I just needed to wait. I said the promise time I was told was 10:00. He proceeded to argue with me, before finally looking in the computer, and saw the promise time was, in fact, 10:00. His response was a short “Oh, you’re right, sorry about that, it should be done any minute,” and he immediately went back to what he was doing, ignoring my presence. 15 minutes later, the pickup was finally finished. I know this might seem minor to some, but I’m tired of having poor experiences here. I would like to keep my business local, but I just can’t give it to Mike White. I will be going to Gus Johnson in Spokane Valley from now on.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/07/2019 04:42 PM

Anonymous, thank you for speaking with us on the phone. We're grateful for the feedback and apologize for the challenges that you encountered. We hope that the free oil change will lead to a much more positive experience for you in the future. We care deeply about our customers and want you to feel comfortable and confident in your vehicle needs. We look forward to serving you again in the future.


BL
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BRIAN L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
verified customerVerified Customer
Category: Service
A well run Ford dealer.
Timely, honest, well done. What more could you want for your service experience?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/07/2019 04:34 PM

Brian, thank you for the excellent review. We're so glad that you found your service experience to be timely, honest and well done. That's exactly what we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MC
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MICHAEL C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
verified customerVerified Customer
Category: Service
Great Service as Always!
I arrived on time and left an hour later as stated. Can't get any better than that... Thanks Guys!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2019 11:56 AM

Michael, thank you for the great review! We're very pleased that we were able to meet your promised time! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
verified customerVerified Customer
Category: Service
Great service
Very fast, employees were very nice to me the gentlemen that greeted me was very nice
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2019 11:50 AM

Anonymous, thank you for the excellent review! We're so glad that you had the chance to meet some of our friendly employees! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SF
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SCOTT F.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
verified customerVerified Customer
Category: Service
Easy, Reasonably priced and professional!
No problems. Great experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2019 11:47 AM

Scott, thank you for the excellent review! We're so glad that you found your experience to be easy, reasonably prices and professional! Those are three of the words that we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GD
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GREGG D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
verified customerVerified Customer
Category: Service
12,000 Mile Service
Cole was excellent, arranged for two recalls to be performed on my F-150 whilst there for a routine oil change. Apparently the oil pan developed a leak since the previous oil change service date, so he arranged to have the truck returned to remedy this while we awaited parts. The oil pan was replaced, everything went according to plan, no problems, no surprises. Also I picked up some touch-up paint for the truck at the Parts Dept. ...which was "on-the-shelf". Again, this is symptomatic of a well run business.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 02:26 PM

Gregg, thank you for the excellent review! No problems and no surprises is exactly what we hope for with every customer interaction. We're so glad that we were able to take care of your recalls, in addition to your oil change. Thank you for giving us the opportunity to serve you! We look forward to the next opportunity!


JH
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JOHN H.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Friendly
Everything is always great with these guys, but they never put my seat back to where I had it.... That's my only thing...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 02:22 PM

John, thank you for the good review and the good feedback. We have several different service workers who are either 6+ ft tall and two that are just over 5 ft tall. For safety reasons, we have to move some seats so that we can reach the pedals and we do our best to move them back to as close to the original position as we can. We apologize and will do everything in our power to make it right during your next experience with us. Thank you for giving us the chance to serve you.


JJ
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JACK J.
Rathdrum, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Lack of quality service
I had 9:00 AM appointment and my F250 was not taken into the shop until 9:37.
I purchased 4 new Michelin tires and it took them until 11:15 to complete the mounting.
The service writer and myself discussed leaving the white lettering on the outside, well you guessed it they left it turned in .
Now they tell me I need to take the truck back next Thursday to get the tires switched around and waste another 2 plus hours. I will be looking for reimbursement for my 2 hrs since you expect to get paid when I need service.
Very unhappy
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/01/2019 04:40 PM

Jack, thank you for leaving this honest review. We're so glad that we were able to reach out to you and thank you for giving us the opportunity to solve your situation. Hopefully we will have the opportunity to serve you again in the future!


RB
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ROLLAND B.
Hayden, ID
Chevrolet CORS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
verified customerVerified Customer
Category: Service
Efficient, friendly personnwl
Great experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2019 03:19 PM

Rolland, thank you for the excellent review! We're so glad that you found your experience to be both efficient and friendly! That's exactly what we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PL
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PATRICK L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
verified customerVerified Customer
Category: Service
F-250 ford
Very efficient, thorough, courteous.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2019 10:25 AM

Patrick, thank you for the great review. We're so glad that you found everything to be efficient, thorough and courteous - we strive to have every interaction described that way! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Category: Service
Great service!
Fast, efficient, affirdable and courteous service. I would definitely recommend Mike White Ford Service Department for your regular maintenance!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:18 AM

Anonymous, thank you for the great review! Your praise is very kind and we'll make sure to share it with the entire Service Department! Thank you for choosing Mike White Ford! We look forward to serving you again.


MS
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MARK S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Category: Service
Done on time
The job was done on time
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:16 AM

Mark, thank you for the great review! We're so glad that everything was completed on time for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


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Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
verified customerVerified Customer
Category: Service
Awesome service
From the moment I drive up to the time I paid the bill... excellent service from everyone
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:10 AM

Anonymous, thank you for your awesome review! We're so glad the your visit was pleasant from start to finish! We look forward to serving you again in the future! Thank you for choosing Mike White Ford!


DS
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DEAN S.
Kellogg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2019
verified customerVerified Customer
Category: Service
service is easy to get checked in fast, nice waiting room
was fast haven't heard about warranty yet.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2019 11:37 AM

Dean, thank you for the great review! We're so glad that you enjoyed the check in process and our waiting room! Thank you for choosing Mike White Ford! We look forward to serving you again.

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