CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

ZB
gravatar
ZERAH B.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customerVerified Customer
Category: Service
Takeing care of customers!
Cole .P and Tyler.J took care of a situation with a couple of my trucks . They guaranteed I’ll be back ,as well as recommend them to my family and friends !!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2020 01:14 PM

Zerah, thank you for the 5 star review! We're so glad that we were able to solve your truck issue for you! We'll be sure to pass along your kind words to both Cole and Tyler! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Service
As expected.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:42 PM

Anonymous, thank you for the 5 star review! We're so glad that your service experience was so pleasant! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020
verified customerVerified Customer
Category: Service
Excellent Customer Service!!
Excellent customer service....every time!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:53 PM

Anonymous, thank you for the excellent review! We are so glad that you had such a great experience, and it sounds like it wasn't the first great experience that you've had with us! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JM
gravatar
JOYCE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020
verified customerVerified Customer
Category: Service
Car service visit
Everyone there...especially the service department is beyond exceptional. They are very courteous and knowledgeable...I always feel like my car is in the best hands!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:49 PM

Joyce, thank you for the exceptional review! We're so glad that you feel so comfortable and relaxed in our service department! That's always our main goal! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CT
gravatar
CATRINA T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
verified customerVerified Customer
Category: Service
Great dealership and service center
Every time I go to Mike White I am greeted and treated like a good friend. Cole in service is always helpful and informative. And Terra always takes care of anything else I need or any questions I have! The entire staff is always wonderful! This is my third Ford from them and I imagine there will be more down the road.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:42 PM

Catrina, thank you for the 5 star review! You are a good friend to us and we're so glad that you feel it right back! We'll be sure to pass along your kind words to Cole, Terra and the whole team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TF
gravatar
TIMMY F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2020 01:07 PM

Timmy, thank you for the excellent review! We're so glad that you found your service experience to be a 5 star experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WF
gravatar
WILLIAM F.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Quick and professional.
The facilities are clean and modern and the service very professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2020 02:20 PM

William, thank you for the kind review! We're so glad that you enjoyed our facilities and our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Oil Change
Does not leak as far as I can see.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2020 01:49 PM

Anonymous, thank you for the great review! We're glad that you had a successful oil change and we hope that your vehicle continues not to leak! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HN
gravatar
HANK N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
verified customerVerified Customer
Category: Service
5000 mile service
A speedy, thorough and economical service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 04:36 PM

Hank, thank you for the 5 star review! We're grateful that you chose us for your 5,000 mile service and we're so glad that you found it to be speedy, thorough and economical! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CM
gravatar
CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 10:47 AM

Christopher, thank you for the great review! We're so glad that your oil change experience went so smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customerVerified Customer
Category: Service
AWESOME
GOT ME RIGHT IN AND TOOK CARE OF MAINTENANCE NEEDS AS RECOMMEDED BY THE FACTORY
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:46 PM

Anonymous, thank you for the awesome review! We're so glad that we were able to get you in quickly and make sure that your vehicle was up to factory-recommended condition! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JP
gravatar
JOHN P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customerVerified Customer
Category: Service
Awesome customer service!!
Just in for an oil change & rotation. Had a scratch on the side of my truck & asked if the detail dept could take a look. The scratch is almost all gone & it was a small charge. ??
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:45 PM

John, thank you for the awesome review! While we're glad that your oil change and rotation went well, we're even happier that we were able to work some magic on your scratch and get your F-150 sparkling again! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MP
gravatar
MARSHA P.
Coulee Dam, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customerVerified Customer
Category: Service
Great customer service
Great customer service and great environment everyone is so nice
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:43 PM

Marsha, thank you for the 5 star review! We're so glad that you had such a great experience and enjoyed spending some time with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customerVerified Customer
Category: Service
They did exactly what they were supposed to in a timely manner. Answered any questions we had, we’re very polite and helpful.
We were ve4yplewsed with th3 personnel an$ service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:39 PM

Anonymous, thank you for the 5 star review! We're so glad that your visit was timely and you found our team to be polite and helpful! Those are always important goals for ourselves! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PL
gravatar
PATRICK L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Service
2018 Explorer
Excellent
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:38 PM

Patrick, thank you for the excellent review! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AP
gravatar
ANNA P.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Service
Oil change
Pleasant experience, very professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:37 PM

Anna, thank you for the kind review! We're so glad that you had a pleasant and professional experience at our store! That's always our goal! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MK
gravatar
MIKE K.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
verified customerVerified Customer
Category: Service
Good srevice
Good customer service, attention to my concerns with my vehicle reasonable price.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:28 PM

Mike, thank you for the good review! We're so glad that you enjoyed your service with us and felt well attended-to! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JF
gravatar
JIM F.
Dalton Gardens, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2020
verified customerVerified Customer
Category: Service
close to home
could be a little faster service for an oil change
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/01/2020 02:52 PM

Jim, thank you for the kind review! We're glad that we're located conveniently close to your home! We always strive for oil changes to take about an hour but sometimes there are situations outside of our control that cause us to take a little longer than normal. We'll be sure to do our best next time to meet or beat the promised time! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BV
gravatar
BASTIAN V.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customerVerified Customer
Category: Service
Oil change done right.
Always know that my truck is serviced and inspected by a professional staff. Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2020 03:17 PM

Bastian, thank you for the fantastic review! We're so glad that your oil change experiences have gone so pleasantly and smoothly! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SC
gravatar
STEVEN C.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Quality Service
Great deal on tires for my truck! They truly can get any tire you want and for a decent price. Quality FORD products backed by dealership!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2020 03:14 PM

Steven, thank you for the excellent review! We truly live by our promise to have the best tire prices in town, no exceptions! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.