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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(774 reviews)
80

Reviews of Cole Patterson

JB
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JEREMY B.
Post Falls, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customerVerified Customer
9
Category: Service
Provides excellent service and informed me of all my options
The staff was friendly and got me in and out at a reasonable time. They informed me of all my options going forward which was very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:12 PM

Jeremy, thank you for the excellent review! We're so glad that you had a pleasant experience with our team! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Edge
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2022
verified customerVerified Customer
6
Category: Service
Oil change
3:00 appointment for an oil change, car was out at 3:20. Waited till 3:50 for the paperwork thenI finally went to the service desk to check out. 20 min oil change and 35 plus minutes paperwork, not efficient or acceptable!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 01:46 PM

Anonymous, thank you for reaching out to us about this issue. We are working on stream lining the paperwork side of the process and welcome your feedback. 

Employees worked with
CP
Cole Patterson
Service Advisor
KD
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KEVIN D.
Coeur D'Alene, ID
Ford MUST
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
verified customerVerified Customer
9
Category: Service
Oil change
Got the job done when promised. Friendly and professional service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:25 PM

Kevin, thank you for the 5 star review! Friendly and professional are two of our biggest goals for every appointment. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2022
verified customerVerified Customer
10
Category: Service
Great Customer Care
Excellent customer care! Wouldn't take my truck anywhere else!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for the excellent review! Thank you for letting us work on your truck! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden Lake, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2022
verified customerVerified Customer
10
Category: Service
Best service dept around!
Great service, great people, every time!
Why go anywhere else?
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for your kind words. We might be biased, but we agree - it is the best service department around! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
verified customerVerified Customer
10
Category: Service
Awesome
Customer service doesn’t get any better!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:49 PM

Anonymous, thank you for the awesome review! We're very proud of our team and will be sure to pass along your kind words! We look forward to serving you again. 

Employees worked with
CP
Cole Patterson
Service Advisor
GB
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GLEN B.
Hayden, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
7
Category: Service
Easy to work with
always easy quick in and out
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:48 PM

Glen, thank you for the 5 star review! We're so glad that you found your service experience easy and fast! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
NB
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NATHANIEL B.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Category: Service
AMAZING DEALER
AMAZING
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:32 PM

Nate, thank you for your kind words! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JP
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JOHN P.
Post Falls, ID
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Category: Service
Very Good
As always very good service in a good atmosphere and treated great. Oil change done in a timely manner copy of all work or future items to do.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:31 PM

John, thank you for your kind review! We're so glad that you had such a pleasant experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
EE
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EDWARD E.
Boise, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Truck oil change
impressive service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:26 PM

Edward, thank you for the impressive review! We're so glad that you enjoyed your experience with us! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DK
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DAVID K.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Service and tire Rotation
In and out in the promised time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:23 PM

David, thank you for the great review! We're so glad that we were able to take care of your service needs in the promised time and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JL
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JENNIFER L.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Quick and courteous
Staff was friendly and professional. Service quick
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Jennifer, thank you for the kind review. We always strive to be friendly and professional! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2022
verified customerVerified Customer
8
Category: Service
Oil change
Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:11 PM

Thank you for the great review! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
PC
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PATRICK C.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2022
verified customerVerified Customer
10
Category: Service
Done Right
In and out with an oil change and checkup. What you'd expect!
Employees worked with
CP
Cole Patterson
Service Advisor
OM
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OREN M.
Kingston, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Category: Service
Was an oil change
Every one was wonderful as usual love the employees there helpful and respectful
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Oren, thank you for your kind words! We will be sure to pass along your kind words to our service team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Category: Service
Oil change on my new F250
I bought a new 22’ F250 from Mike White and I love it! I called for an oil change and they had me in the next day! It is great to have such an amazing dealer to work with! I have know Mike since 1989. He and his staff are good people. I love them like family. ❤️
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Mitchell, congratulations on your F250! We're so glad that you've had such great experiences with our team! We will be sure to pass along your kind words. We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
VH
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VAN H.
Coeur D Alene, ID
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2022
verified customerVerified Customer
8
Category: Service
Oil change.
This went well
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:17 PM

Van, thank you for the kind review! We're so glad that your oil change went well! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CM
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CHARLES M.
Coeur D Alene, ID
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2022
verified customerVerified Customer
10
Category: Service
Very professional
Got me in and out based on the time quoted and they have a nice lounge to hang out in.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:08 PM

Charles, thank you for the 5 star review! We're grateful that you gave us the opportunity to serve you and that you had a pleasant time in our lounge! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
verified customerVerified Customer
10
Category: Service
Great Customer Service
Had a mistake made with a prior appointment, Problem was solved and taken care. great customer service. Every one I dealt with was great
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:06 PM

Thank you for your kind review! We're so glad that we were able to take care of your issue and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CC
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CODY C.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
verified customerVerified Customer
10
Category: Service
Cole is awesome!
Thanks Cole for always taking care of me! You always do such a great job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

Cody, thank you for the 5 star review! We're so glad that you had such a positive experience with Cole! We will be sure to pass along your kind words! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
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