CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

RM
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ROBERT M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
Good service and safety protocol
Was done in time frame service department told me , the only thing I didn’t like was the girl who brought my truck up was not wearing a mask.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:27 PM

Robert, thank you for the good review! We will make sure to review our safety guidelines with our team, as we fully subscribe to the Panhandle Health Mask Mandate! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
oil change / tire rotation
good service / good price / on time
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:26 PM

Richard, thank you for the 5 star review! Your comments speak to everything that is important to us - good services, pricing and on time! That's always what we strive for! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2021
verified customerVerified Customer
Category: Service
Waited 20 minutes after appointment time
Waited for 20 minutes after appointment time service attendant Christian was rude and needs customer service training
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:24 PM

Anonymous, thank you for taking our call so that we could discuss your experience. We appreciate you taking the time and know that we took your concerns to heart. We hope that we have the opportunity to serve you again in the future!


JK
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JAMES K.
Spirit Lake, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
verified customerVerified Customer
Category: Service
Best I have ever seen
Excellent service.also excellent performance from the crew in the shop.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 03:02 PM

James, thank you for the excellent review! We're very proud of our team and so glad that you had such a great experience with them! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KW
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KATHLEEN W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
No Waiting
There is always someone to help you immediately!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 02:59 PM

Kathleen, thank you for the 5 star review! Making sure that we always have someone available to assist is one of our biggest priorities! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SL
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SUSAN L.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Forgot a couple of things
Specifically asked for the sticker in the windshield to remind me when to make my next apt. Last appt they forgot this as well. Didn’t notice till I got home as it was dark when I left my appt. Also requested tire rotation but appears it was not done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/26/2021 03:35 PM

Susan, thank you for taking our call and being so understanding! I have your sticker on my desk and if you can reply to me with your address, I'll get it in the mail ASAP. Thank you for being a Mike White Ford customer! We look forward to serving you again in the future!


RH
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ROGER H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Friendly and efficient
My appointment was for 2:00 PM, but I showed up at 12:30. It normally takes one hour for the work I was getting done so I was not expecting the work to be done until 3:00 PM. They had it done at 2:00 PM.

Great place to get one's vehicle worked on.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/21/2021 02:00 PM

Roger, thank you for the 5 star review! We can't always promise to get vehicles done early, but we're always glad when we're able to do it for our customers! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MB
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MICHAEL B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Fast and efficient
Couldn't ask for more thorough and efficient service at fair prices.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:26 PM

Michael, thank you for the kind review! Fast, efficient and fair are three of our most important goals for every interaction with customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SF
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SUSAN F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Auto Service
The Auto department did the job that needed to be done with a smile
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/13/2021 03:44 PM

Susan, thank you for the fantastic review! We're so glad that we were able take care of your Taurus successfully and with a smile! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KG
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KEITH G.
Spirit Lake, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2021
verified customerVerified Customer
Category: Service
Add appointment at 9 o'clock did look at my vehicle until 1030
Had an appointment at 9 o'clock did not get my vehicle back help 4:30 in the afternoon broke one of my wheel studs changing tires on a brand new 2021 4 runner very upset did name get pologised to Told me they would be anybody's price on tires would not step up and do so don't know if I'll ever bring my business back to Mike white Ford
Not Recommended

WH
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WAYNE H.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2021
verified customerVerified Customer
Category: Service
Always quick and friendly staff
The Service dept. team is and has always been friendly and quick to assist me...great job to all.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:18 PM

Wayne, thank you for the 5 star review! We're very proud of our service department and are so glad that you've had so many great experiences with them! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


BL
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BRANDEN L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customerVerified Customer
Category: Service
Customer service
Cole did an amazing job. Would refer him to anyime.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:16 PM

Branden, thank you for the 5 star review! We're very proud of Cole and will be sure to pass along your kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


MA
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MARCUS A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Mike White Rocks!!
This is my second new Ford with Mike White and I couldn’t be happier from Sales to Service to Accessories. They are all top notch.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/08/2021 01:20 PM

Marcus, congratulations on your second vehicle! We're so proud and grateful that you choose to come back to us for your all of your vehicle needs! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TR
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TODD R.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
verified customerVerified Customer
Category: Service
The people who work there
My title says it all
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2021 10:49 AM

Todd, thank you for the 5 star review! We're very proud of our team here and so glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
verified customerVerified Customer
Category: Service
Routine Maintanence
Had my regular oil change done at the dealership for my fleet vehicle. They were able to get me an appointment that worked with my schedule and was in and out fairly quickly. The waiting area is nice, clean and quiet and I was able to get some work done while I waited. No issues.
The service drive staff is always friendly and easy to do business with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2021 10:48 AM

Anonymous, thank you for the great review! We're so glad that we were able to get you a convenient appointment for your oil change and make the experience very pleasant overall! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JH
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JAMES H.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2021
verified customerVerified Customer
Category: Service
Too much of an inconvenience
Got oil changed on my 2019 Expedition, the passenger door is not unlocking (we have to open it from the inside). The service department could not take a few minutes to see if it is a quick fix. I was told to make another appointment (which I am sure its a diagnostic) and make another appointment to get it fixed. For people working full time and who dont live in CdA its hard.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2021 02:03 PM

James, we're sorry that we weren't able to diagnose your door issue during your oil change. While we always want to meet and beat expectations, we don't always have the ability to go above and beyond. If we had an open diagnostic appointment when you brought up the issue, we would have happily have taken a look however all of our technicians were actively working on other customer's vehicles. We want to do the best possible job for all of our customers, including yourself, meaning that we want to make sure that we do an accurate diagnosis of your vehicle while respecting the schedules of our other customers. We are more than happy to schedule a diagnosis and can promise to get you in within the next two weeks. Please call (208) 664-9211 and ask for Kevyn, our assistant service manager. Thank you and we look forward to serving you again in the future.


CM
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CATHERINE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Wonderful staff.
Everyone at Mike White Ford are so nice and helpful. I did miss Tera today but the young lady taking her spot was just so nice. Thank you for helping me out today. I had a very nice talk with one of your salesmen about the Mustangs and that made my wait go very fast.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:26 PM

Catherine, thank you for the wonderful review! Terra was sad to miss you as well! We're so glad that you had a pleasant experience with the rest of our team! Whenever you're ready for that Mustang, just let us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
Fast and easy service
Finished in under an hour..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/29/2020 01:55 PM

Anonymous, thank you for the 5 star review! Fast and easy is always our goal! It was our pleasure to serve you. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


MG
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MARIO G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
verified customerVerified Customer
Category: Service
Excellent vehicle service
Service member was excellent. Easily check in my vehicle and service was performed on time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/28/2020 02:27 PM

Mario, thank you for the excellent review! We're so glad that we were able to take care of your vehicle quickly and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
verified customerVerified Customer
Category: Service
Service
Great people!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/28/2020 02:27 PM

Anonymous, thank you for the 5 star review! We're very proud of our team and so glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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