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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

BH
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Barry H.
Denton, TX
2020 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Purchased a 2020 Palisade and an prepaid oil change every 3750 miles. I have had two oil changes and I noticed that they add 4000 miles to the sticker telling when to change the oil next. I called and talk to Billy Pope, he explained that some tech's just round up the miles for easier math. I asked why they don't use a calculator and get the mileage right, he said nothing. I thought he might offer to get it right in the future but he didn't. I find this very poor customer service.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/28/2019 03:26 PM

I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208

Employees worked with
BP
BILLY POPE
BF
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Brenda F.
Spring Branch, TX
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Everyone is great!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/24/2019 12:28 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert Hyundai
Great service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/23/2019 04:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Argyle, TX
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & Friendly
Eckert Hyundai was able to take our Veracruz without an appointment and complete an entire tuneup the same day. The service team was very professional and friendly. Highly recommend Eckert Hyundai!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/21/2019 04:35 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BP
BILLY POPE
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service is excellent.
Customer Service is courteous to all.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/21/2019 11:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PL
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Penny L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Trunk rep
Thanks for getting me the next day after the part came in and the speedy service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2019 08:24 AM

Penny, 

 I apologize we did something wrong, what happened?
Hyundai grades us on 5 star ratings, so anything less than this is a failure. Please let me know how we could earn a 5 star from you we thought everything was great.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:11 PM

Ms Lombardi,

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
TF
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Teresa F.
Benbrook, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ekert Hyundai has never let me down
I live a good 35+ miles away one way from this dealer and there is one less than five minutes from me in Fort Worth. For things that have to do with a recall or mileage check, I don't mind driving to Denton. If I happen to be close and I am due for an oil change, I would still go to Eckert for this service. They have always explained their service to me, options to wait, and what really needs to be take care of ASAP.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/15/2019 03:58 PM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Roanoke, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service in general
Staff at Eckert truly cares about delivering great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/14/2019 04:55 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service is great, I just hated to see Jimmy leave.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/11/2019 08:42 AM

Thank you for the great survey sir.

We as well arent happy Jimmy left as well

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
LD
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Linda D.
Denton, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They treat you well, and appreciate that you are a long-time loyal customer.
Sorry to hear Stan is retiring (although happy for him). I will miss him. Have been buying from him for years.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/10/2019 05:36 AM

Ms. Duplantie,

 We will miss him as well, i assure we will do our very best to take care of you the same way. Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DO
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Dee O.
Justin, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy
No real wait - was easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:43 PM

Thank you so much for the business and the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job and Super Fast!
Came in for my normal oil change for both of our cars. Super fast! 9am appointment on a Saturday and I was there maybe 30 mins at most. Great job again everyone...keep it up!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:42 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
TB
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Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great place , fantastic sevice
fantastic service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 05:25 AM

THANKS TOMMY

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
NM
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Nelson M.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I have always serviced my 2013 Sonata with a Hyundai Dealer. Eckert Hyundai has been providing great service on maintenance and regular inspections. I will keep servicing my car here.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/07/2019 01:26 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RG
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Robyn G.
Denton, TX
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great service, got everything done on a timely basis.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/05/2019 07:30 AM

Thank you ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Prosper, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Appointment
Having just returned to the area, the service was great and I will definitely be back for additional service on my vehicle. Thanks for taking care of the recall quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/05/2019 07:29 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JD
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Jonathan D.
Roanoke, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and Quality
Excellent service with impeccable results.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:06 AM

Wow thank you for being so kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
BP
BILLY POPE
SS
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Susan S.
Little Elm, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Service was in a timely manor
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/03/2019 10:09 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ridiculous Wait
We waited for an extremely long time for a flat evaluation. When we finally checked on it, my car was just sitting in the back with no explanation of the problem.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/30/2019 06:37 AM

Ms. Womack,

  I am sorry you experienced that and it will be addressed

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Corinth, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
60 k mile service
The service provided was very good.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2019 04:09 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
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