Seriously the best place I've had my vehicle worked on! The technicians are awesome, the communicatio
n is awesome. Not jus words but video an pictures of what the problem is. Pat and Anna up front are totally awesome too!
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The diagnostic assessment was honest, and the completed work was done quickly and correctly by true
professionals. I have the highest respect for this company in every aspect of their business dealings with me.
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I'm very pleased with the service performed. We opted not to get the repairs at this time however fee
l very confident for Edward's to do them when the time is right. The vehicle was attended to as promised in less than a day.
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I've been taking my vehicles to Royal for years. They believe in doing the work right and standing by
it. Their rates are reasonable, and they don't oversell services that aren't needed. I won't go anywhere else!
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I was able to drop my car off overnight after my car stopped working. Everything felt very safe, and
their lock box for the keys is organized well, with excellent instructions. The morning after, they contacted me and gave me accurate updates. Yes, the price might be higher than other small businesses, but knowing it is going to be done with all OEM Mazda parts, I find it worth it. Plus, it is definitely lower in price compared to taking it to the dealerships.
If you have a Mazda, and care for your car and want it to last as long as it can, do take it here.
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When I call, I feel my service is personalized. I feel the work Neil does on my car is the same quali
ty he would do on his wife’s car or his kids!
Neil is by far one of the best mechanics I’ve encountered since I started driving at 16- I’m 50 now and For the past 10 years I feel Neil at east bay offers the best my money can buy, I am never oversold, Neil charges a fair wage for the service he provides! And I feel like I’m treated like a valued customer and a freind.
Neil thank you for your last min service, for your time, for your conversation, for your teaching! Thank you for keeping me Nd my family safe on the road! You have been a blessing in my life in more ways then you will ever know!
Many thanks and my heartfelt appreciation to you and all your employees!
As a mechanic 5 starts aren’t enough You deserve the galaxy!
Thanks again
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I was needing my transmission looked at in a timely manor. They got it in the very next day. They hav
e a very professional and knowledgeable staff. The mechanic is very experienced and know vehicles. I diffidently recommend this auto shop.
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