I just want to share what a great experience I had with Jake one of your Service Advisors and the way
he communicated with me while my car was in the shop at your dealership. I work on the phone so it would be hard for me to talk with him via a phone call. He is a great texter through your app, and he kept me informed during the process.
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We noticed for a few days that our car was lacking its normal power. We have a powertrain warranty bu
t have to drive about 40 miles to the dealership to get it looked at. This wasn't an option as the car could barely hit 50 on the freeway without the turbo, so we took it to Albert's. We explained the situation and the warranty and Albert said that he would take a look at it.
The shop was extremely busy and it took a couple of days until they had a chance to look at it. They found a hole in the vacuum hose that closes the waste gate which was preventing the turbo from kicking in. Since the replacement of the whole assembly is likely covered under warranty, Albert spliced in a piece of tubing to get the turbo operational again as a temporary patch. When we went to the garage to pick our car up, Amy told us that all we owed was the diagnostic fee which was $165. Albert didn't want to charge us for his repair as it was fairly simple. They easily could have recommended a full repair at Albert's which would have been nearly $1,000 or more but instead did a simple fix that will keep us running until we can get it fixed under warranty.
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Greatly appreciated for this service, very helpful, friendly service. I didnt expect to have my ride
back in about a week, but they had it ready in 3 days. They work with you, I recommend this company!
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Thank you very much. After talking business for a while, I felt like ok this is what I’ve been lookin
g for. The final product was above my expectations. I’d recommend you guys to any of my co-workers or friends who are looking for an upgrade on their rides or just looking to fix their cars like new.
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We have already recommended J&R Automotive to several friends because in every situation we have take
n to Raul, he has found a solution. He is fair in his pricing and has done a few small jobs at no charge when he has found a "surprise" while completing the job he was contracted for. This guy has heart and takes his commitment to his customers seriously.
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